Brilliant Earth reviews

3.0

38% would recommend to a friend

(466 total reviews)
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Beth Gerstein

45% approve of CEO

34% positive business outlook

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 466 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

466 reviews
1.0
Sep 16, 2015

Do not work here!!!

Recommend
CEO approval
Business Outlook

Pros

Mission and events for employees.

Cons

Chaotic and noisy work environment. Things go missing (diamonds and rings) and it is hard to find a manager when you need them. Inappropriate work relationships. This is not a nurturing environment. Do not think you will get proper training to prepare you for your position, you must learn everything on your own.

1.0
Jan 24, 2018
Recommend
CEO approval
Business Outlook

Pros

- your coworkers are like family - you are surviving long hours and insane workloads with your coworkers, and there becomes a sense of shared suffering that bonds you together - cool view of downtown from your office, depending on the office you work at - you get to look at sparkly diamonds

Cons

Oh boy. 5 word minimum, Glassdoor? No problem: - Say goodbye to seeing your family on the holidays: no vacation allowed in November or December. Zilch. Nada. - You work Christmas Eve. - You may have to work as a receptionist sometimes, and your job will feel like a glorified receptionist position. - You work all soft holidays like 4th of July. Then they give you another day off to take in exchange, but they pressure you to use it on certain days that work for management OR they just sneakily apply it to whatever vacation you take next (i.e. you don't actually get an extra day off to use). - BE has expanded offices/showrooms too quickly, without taking the time to grow each individual office successfully. There has been incredibly high turnover in sales. Whenever someone quits, it puts immense pressure on the remaining few who now are taxed with longer hours and more stress. - The phone lines don't stop ringing, and it'll be hard to accomplish your other duties. Expect to have to take your laptop home to finish everything, but then also you will get chastised for doing so. - There is a culture of not taking lunch, working through your lunch, or being pressured to give up your lunch if a walk-in client comes in. Extra kudos to the person who does give up their lunch to take them, but that's really not something to reward now is it? - Expect to work overtime (but you will not get paid overtime). - You'll work weekends if you are in sales. Doesn't seem *too* bad at first, but it'll get old when your partner and/or friends all work Monday-Friday 9/5 jobs. - Sales incentives range from rubber ducks to fluffy pens (they treat you like children). - They hire young people that are all fresh out of college. In other words, they can take advantage of you. None of what happens at BE would fly at other companies with a more diverse work pool. - If you voice any concerns, you will be branded as a problem or complaining. - HR and upper management is gossipy. You'll hear your managers talking poorly about other people right in front of you. - Sales targets are not adjusted based on what people are actually hitting. Barely any people make their quarterly bonus (which is pennies once taxes are applied). - Terrible growth opportunities. Expect to be stuck in the same position. You may get more duties added on, but it'll just take away from your chances at hitting your precious bonus.

2.0
Oct 17, 2014

Dissatisfied with Company Culture and Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth's mission is great, and some of their products are really special. The company is made up of many smart, young, and fun people, which helps getting through the busy days.

Cons

On the Operations team in particular, this company faces extremely high turnover. On the small team, nearly half the employees turn over in a year. Nothing has worked to stop the turnover, and the department as a whole is understaffed. The expectations are unnaturally high for uncompetitive compensation and benefits.

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Glassdoor has 477 Brilliant Earth reviews submitted anonymously by Brilliant Earth employees. Read employee reviews and ratings on Glassdoor to decide if Brilliant Earth is right for you.