Jul 27, 2021
Canvas Credit Union Response
4yPosted by Tansley Stearns
Chief people & strategy officer:
Thank you for taking the time to share your experience working for Canvas on Glassdoor. We often hear from job candidates that they visit our Glassdoor page to understand better what it is like to work with Canvas.
Based on your feedback, it sounds important to you that others consider the load work, leadership practices, and hiring decisions. Specifically concerning our marketing team. I will try my best to address these below:
Workload. The marketing team does lead some efforts which require working during hours that are outside of a 9 – 5 schedule. This includes things like being responsible for crisis communication, curating and moderating social media content, and supporting Canvas events. The team works together to provide coverage and for those that are responsible for these endeavors, expectations are made clear before they take on a role. Additionally, like most project-driven organizations, Canvas schedules work to be done on behalf of our members based on capacity projections for each department to deliver on the job at hand adequately. We take pride in transparent communication that allows us to raise concerns when deadlines are at risk of not being met or if additional resources are needed to satisfy any hard deadlines. Occasionally, by virtue of the marketing department’s role in supporting member communications, salaried family members need to address member communications in real-time.
Leadership practices. People leaders at Canvas respect and are humbled by the privilege of leading others. Our commitment to human beings and our continuous iterative investment in our Canvas Family is a big part of why in 2021, Canvas was honored with the Great Place to Work® certification for the third year in a row. Employee experience at any organization grows through one-on-one relationships between leaders and their teammates. Canvas has invested heavily in growing an internal creative agency. The department and roles on the team have expanded each year over the last three years. Building and maintaining a thriving Canvas brand requires a team with different specialized skills. Our creative agency people leaders work tirelessly to invest in all the individuals across the team and nurture an environment of creativity, innovation, collaboration, and excellence. Growing departments provide fertile ground for career development for those individuals interested in expanding their skill set.
Hiring decisions. At Canvas, we believe that “fit” is where bias lives. We invite our Canvas family to bring their full and unique selves to work. We provide clarity for candidates about the characteristics, experiences, and behaviors that are needed to be successful in each role, and we transparently share them in all our job descriptions. Once hired, we use a regular feedback loop process with all our family members to give candid input to support development and growth. When it comes to relatives or working within the organization, Canvas has made it clear in our policies that we are open to relatives working here. After all, we are family! We have created policies that guide our practices grounded in protecting individuals, the credit union’s interests, and above all, the integrity of our members’ information and assets. Many Canvas family members have a relative working for the credit union. In addition, we believe it is a best practice as an employer of choice to invite our family members to recruit those that they have worked with in the past or know through their networks. Our Canvas family has a unique perspective and passion for our organization and they help us recruit and grow our team. We welcome and support this within our guidelines.
If you feel this was an unsatisfactory response not addressing the core of your concerns, I invite you to please contact me directly at tansleys@canvas.org. My door is always open for dialogue. At Canvas, we work to improve and get better daily. Thank you again for the gift of feedback.