Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 16 reviews)); "Good benefits" ((in 15 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Good family balance work from home" ((in 6 reviews)); "Formal training, hands on, great benefits, causal dress code, Management team I worked with were great." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"The management was horrible." ((in 9 reviews)); "Layoffs, Great people forced out (early retirement packages) or Demoted; replaced by Deloitte People and/or young, inexperienced newly hired promoted to Managers and Directors." ((in 5 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

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Capital Blue Cross

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(168 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Senior management

2.9

Career opportunities

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

168 reviews

1.0

Apr 15, 2026

Flexibility can't outweigh toxic culture and disorganization

Clinical support specialist

Recommend

CEO approval

Business Outlook

Pros

Flexiablitiy . 401k not too many pros.

Cons

Toxic work culture that starts from the senior director down in care management, very un organized and unprofessional.

Capital Blue Cross Response

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about the culture and organization within our care management team. We understand that a positive work environment and strong leadership are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

1.0

Mar 2, 2026

High stress, no work-life balance

Utilization management

Recommend

CEO approval

Business Outlook

Pros

Coworkers try to help when they can

Cons

Toxic environment Micromanaging of staff Unrealistic expectations of workloads - work fast, but don't make any errors, and do more work when others leave or call off, but don't work overtime to complete Poor work-life balance Burnout/PTSD Ageism

Capital Blue Cross Response

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about the work environment and workload expectations. We understand that work-life balance, supportive leadership, and a positive culture are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

1.0

Feb 26, 2026

low pay

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote nice team hours on Friday

Cons

the pay supervision they micromanager and record every call

Capital Blue Cross Response

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that you feel this way about compensation and leadership. We understand that pay, supportive supervision, and a positive work environment are important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

Viewing 1 - 3 of 168 Reviews

Jobs at Capital Blue Cross

Manager Medicare Member Services

HEDIS Performance Analytics Lead

IT Support Specialist II - Microsoft 365, Intune

Utilization Management Clinician - CCR

Network Reimbursement Analyst II

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Capital Blue Cross

Capital Blue Cross reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility can't outweigh toxic culture and disorganization

High stress, no work-life balance

low pay

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