CentralReach reviews

4.2

82% would recommend to a friend

(184 total reviews)
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Chris Sullens

89% approve of CEO

76% positive business outlook

CentralReach has an employee rating of 4.2 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CentralReach employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

184 reviews
5.0
Dec 11, 2025

GREAT Culture!

Recommend
CEO approval
Business Outlook

Pros

Onboarding is world-class. From Day 1, everything is well laid out. The training is top notch and follows a very logical sequence. With previous organizations I've been employed with, the training literally involved giving me a login to the software and telling me to watch Gong calls or go meet with so & so. The Sales Onboarding team really invests time with you to ensure your success. Management really cares about your professional development. The majority of employees I've interacted with have a tenure of 3+ years. I can see why there isn't a lot of turnover here. While everyone is responsible for hitting their numbers, its very much TEAM focused. Culture was my #1 priority when looking to align myself with my next position. I did go through several interviews - 6 in total. This could be considered negative. However, they invest a lot of time to ensure you add to the company culture instead of depleting it.

Cons

Unlimited PTO would be great, as most companies in this space offer that to their employees. First year employees receive 18 days, which is still generous. Interview timeline for candidates could be shortened, so the wait between interviews isn't so long.

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CentralReach Response
4mo
Thank you so much for your review and positive feedback. We appreciate you!
1.0
Apr 13, 2023

Return to office impacts team morale

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great teammates who work well together

Cons

As a valued employee at this company, I feel compelled to share my thoughts and feelings about the recent decision to force employees back into the office. To put it bluntly, I believe this decision is ill-advised and completely disregards the well-being of the company's employees. The decision to force employees back into the office seems arbitrary and shortsighted. Many of us have been working remotely for over three years now, and have adapted to this new way of working quite successfully. In fact, the majority of our employees are remote. There are many benefits to working remotely, such as increased productivity, reduced stress, and better work-life balance. By taking away our ability to work remotely, the company is essentially disregarding the needs and preferences of its employees. This has effectively ruined the teams morale Finally, it's worth noting that the decision to force employees back into the office seems to be motivated more by optics than anything else. I understand that there may be pressure from clients or investors to demonstrate that the company is "getting back to normal." However, I believe that this can be accomplished in other ways, such as hosting in-person meetings or events, without requiring everyone to be in the office weekly. Overall, I am extremely disappointed with the company's decision to force employees back into the office. I believe that it is a short-sighted and unnecessary move that disregards the well-being and preferences of its employees. If the company truly values its employees, it will reconsider this decision and allow us to continue working remotely.

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CentralReach Response
3y
Here at CentralReach, we are proud of our hybrid workplace policy that enables employees to collaborate and innovate together in-person on Tuesday, Wednesday, and Thursday, as well as enjoy the benefits of still working from home on Monday and Friday. While many organizations have returned to the office full-time, CentralReach has chosen to continue to strategically invest in hybrid policies because we know how important both are to employees and to our culture. We've learned and will continue to learn, what has worked regarding in-office time, remote work, and the combination of the two and how each, in their own respect, has impacted productivity, culture, growth, and our customers. As we've grown and matured as an organization, employee feedback has always been at the center of our policy and that will not change. We do understand that some employees enjoy working remote 100% of the time but we also have a large base that appreciates in-person collaboration. The proof is in the energy, innovation, and celebration that comes from our time together and differentiates our culture from others in the space. It is also because of this 3-day in-person collaboration and the way we manage the business, that we continue to grow and hire at the rate we are, while other companies have pulled back. Again, our hybrid policy offers the best of both worlds. We understand that this is not the right environment for everyone and we encourage you to speak to your manager to determine the right thing for you and your overall wellbeing.
1.0
Sep 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Once upon a time it was the people but I can't attest to that any longer.

Cons

I'd like to begin by stating that anything you read here is my own opinion and should not be misconstrued as anything else. I serve to gain nothing by writing this other than to fulfill the purpose of this website by hopefully aiding potential job seekers in making an informed decision about working here and to provide valuable feedback to the company. I understand that the average user of this site rushes here immediately upon being fired in order to vent and get their jabs in. That is not the case in this specific instance. I would normally part from a job the same way that I'd exit any relationship that ends for whatever reason. You take the good with the bad and appreciate the experience of it. I have never had to write a glassdoor review before. I am in no means a disgruntled employee, quite the contrary. I never expected to have to write this review but following a recent run-in with a current member of upper management I have been prompted to feel obligated in doing so. The other day while in public with friends this person approached me acting like we were best friends, mind you this is the same person who virtually handed me my pink slip and has not spoken to me or made any effort to reach out to me in over two years. I am fully aware that they were merely the wielder of the axe and not the judge that sentenced my firing. I don't know about you but when I'm out in public with friends and enjoying myself the last thing that I want to experience is being descended upon by The Grim Reaper unprompted. I made it clear that I had no desire to fraternize with them and upon walking away they found it necessary to yell after me that I had deserved being fired. In my experience, when someone who comes up to you (who you have a cordial/professional relationship with at best) and who's in a position of power would normally take the hint and walk away. Clearly that was not the case here. So being that it was someone who is supposed to represent the company behaving in a less-than-managerial fashion I now find myself here composing this review. As for the rest of my experience with CentralReach I can imagine it's similar to many other startup operations. It begins well enough and is blooming with culture. Upon selling the company to a venture capital firm it all goes downhill from there. After that day the only thing that mattered was the bottom line, and if you helped a few users along the way that was great too. The company used Covid as a means to offload a large number of the original employees which resulted in the death of any remaining culture that was already struggling for life. I thought that I was working for a business that cared about its employees but to the contrary. I witnessed a woman fired on her birthday and a man with a wife and two kids fired just before Christmas. If that doesn't sow a sense of indifference within the ranks I don't know what would. I was slowly pushed out of my position when my manager began hiring their previous coworkers from their prior place of employment and before long the favoritism resulted in me being pushed out of the department entirely. Many of the coworkers that I keep in touch with are either looking for new work or already at different companies for obvious reasons. I've been told that this is much to the chagrin of management who seem to love complaining when better companies poach their workers which is wildly ironic after witnessing them do the same to iCIMS repeatedly. As to the company's business practices and actual product I can only attest to the frequent use of the phrase "building the plane in the air" which from a layperson's perspective doesn't sound like the kind of thing you want to hear on a regular basis in a professional setting where the software in question plays a large role in people's livelihoods and personal wellbeing . On top of that the platform was never built with scalability in mind and is constantly down which leads to the endless task of putting out fires and profusely prostrating yourself to the stakeholders. When I was let go I had accumulated well over a month of PTO and was only paid out two weeks worth of that time. Clearly I wasn't the kind of employee that felt the need to always be in the red with my PTO because at one time I did enjoy coming in to see my coworkers but look where that got me. I'll be sure to never make that mistake again. You live and you learn. In summation, there is no sense of job security or even a whisper of culture but hey, after you've been with the company for 5 years (if you somehow manage the miracle of sticking it out that long) you'll receive a custom embroidered CentralReach Patagonia jacket which will at least keep you warm in the empty office which, much like the culture, is devoid of any body heat due to nobody wanting to actually get together anymore after the death of any semblance of camaraderie that had once been.

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CentralReach Response
3y
We are sorry to hear that you feel this way as it is inconsistent with the feedback we receive directly and via our many internal employee surveys. We wish you the best of luck in the future.
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Glassdoor has 185 CentralReach reviews submitted anonymously by CentralReach employees. Read employee reviews and ratings on Glassdoor to decide if CentralReach is right for you.