Pros
It hurts to say this, but the company’s culture and structure are an absolute disaster. I usually don’t write reviews, but I noticed a concerning amount of fake reviews appear on this page. The people I have met in Cloudmed, for the most part, were truly bright and ambitious. I’m writing this review because I want to prevent any more promising candidates from falling into Cloudmed’s trap. Trust me, the positive reviews are fabricated. I’ll detail specific cons down below, but please reconsider joining this company. Don’t waste your time for a company that clearly does not value its client and employees. If you want a pro for this company, the PTO policy is pretty flexible. But I’m not sure if that’s worth your mental health.
Cons
TLDR: Please do not join this company! Your talent and effort are much more valued somewhere else. Upper management has proven time over time that they do not care for your concerns. First off, the pay is absurdly low and not competitive. The company has not adjusted the compensation for years, which means, that the 2021 new hire pay is identical to that of the 2019 new hires. This has been a reoccurring issue even prior to the merger. Did things get better after the merger? Nope. Surprisingly it is the complete opposite. First, throughout the past year, upper management continuously gaslighted us for voicing our concerns saying we were wrong and “cash is great, but we shouldn’t let cash dictate everything.” Second, we had a compensation review and upper management strung us along saying McKinsey was handling the case. However, it turns out upper management was using McKinsey’s data and only increased the salary of SF employees by a small amount. Third, we used to have a 10% salary bump once we hit our 1-year mark. This benefit was abruptly taken away when my start group was close to the 1-year mark. They reassured us that the annual merit increase would compensate for this lost benefit. Jokes on us, because that was not the case. When merit increases came, the highest anyone could’ve gotten was 3.5%. We literally received a pay cut due to inflation. When employees voiced their concerns, upper management retorted that the merit increase was not supposed to take inflation into consideration. I could go on about the lack of compensation but I want to touch on a couple of other points. As mentioned in previous reviews, the work is pretty dull. But after the acquisition, work has also become a lot more stressful. The current upper management has no clue what’s going on or has completely lost touch with reality. Since I have joined till now, they have more than doubled our monthly goals and are continuing to increase them even more. If you are familiar with the revenue cycle industry, you cannot magically produce more accounts to bill. The department is constantly behind goals and yet upper management refused to listen to reasons and continues to increase goals. They tried to reassure us that “goals don’t matter! It’s just to motivate everyone to work harder!” Lies. They punished us by decreasing our bonuses for not reaching goals even though we have reached an all-time high in profits.
