Cross Country reviews

3.3

49% would recommend to a friend

(1,407 total reviews)

Kevin Clark

25% approve of CEO

42% positive business outlook

Cross Country has an employee rating of 3.3 out of 5 stars, based on 1,407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cross Country employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

1K reviews
1.0
Jun 22, 2018

Accounting

Recommend
CEO approval
Business Outlook

Pros

If you are a white male narrow minded with lack of leadership, a big ego and poor ethics this is the company for you, otherwise stay away.

Cons

Before I start this review please know this is not coming from a disgruntled employee, this is coming from an employee who really doesn’t want anyone to go through the experience all of the accountants at CCH go through once they get in. I wish I knew someone inside prior to accepting their offer so I could’ve run as far as possible from this place. Beware they will lie at the interview by selling you a company that doesn’t exist because they are desperate to hire anyone who doesn’t truly know the mess of a company they are running and the turnover is real. If they managed to convince you to work here I assure you, you will want to get out on your first week. It is a lie they promote or “are trying” to promote from within and change the structure of the department with the new management. Once you are in you will realize it is the new management who destroyed the dynamic of the department and turned it in a very toxic one. Gossip among management is beyond unprofessional. They will tell you they are cleaning house and this is why people that have been there more than 15 years are no longer there, the reality is they are the ones quitting cause they want to get out before the ship sinks completely. The leaders came from the big 4 and think they know it all yet have no idea how to run the department nor understand the needy greedy of day to day accounting. They are lucky the few old seniors who are left can still do their books, yet with so many new people the majority are lost as well. The entire upper management department has been replaced by “friends” in the industry, not one or two but all leaving 0 opportunity for those who truly perform excel and try to get promoted. If you are a recent graduate as an experienced accountant and one that had the opportunity to work for real corporate America my advice is don’t come here. You want to be shaped by the best structure you can have and you won’t get that here. Ethics do not exist here. They will pad themselves in the back when you quit as an accomplishment instead of looking at themselves to see why everyone keeps quitting on them. Don’t be surprised if you hear them asking who is next and instead of building you up they will build you out of there by reminding you that you are not irreplaceable. Granted that’s a reality everywhere however this is not how you build a strong trusting team. That mentality is of those who have gotten high positions too soon by “friends” and have no idea what a true leader is. They will tell you they are very flexible with time, that you can work from home if you need to. The reality is if you work from home they will trash talk behind your back on how dare you work from home. They work 10+ hours a day at least and during closing you can be there up to 10pm-11pm. If you dare to leave before 7pm they will question you. Closing is not structured, so don’t think is ok because the bad hours are just during closing, the on going joke among us Accountants is that this company is closing all month long. They will close their books and re open them again and again because management has no idea what they are doing so they constantly have to “fix” the issues by making last minute entries. They will bother you over the weekend even if they can wait until normal business hours. You will get a speech about “is all about perspective” so even if you are done with your work they will expect you to stay long hours, so their perspective is in the wrong direction and with big 4 influence instead of corporate accounting. Instead of focusing and asking why people are working so late and questioning their efficiency, their questioning is for those who are efficient and don’t need to be at work ridiculous unnecessary hours. They will call meetings for this, that is the biggest joke of all. If you search for a job they will call you and tell you “they know you are searching for a job” to try to intimidate you. If you give your notice and they try to keep you, beware as per management comments they will keep you just so you can train the new employee they will hire and then they will fire you. So if you get the chance to leave don’t hesitate and do it. Don’t let them lie to you twice. As I said they are all unethical and unprofessional, there must be a reason why they are no longer working on the big 4. If they left before they made partner is because they knew they where weak and got out or where pushed out.

avatar
Cross Country Response
7y
At Cross Country Healthcare we strive to create an environment where our employees feel comfortable discussing important issues with management and their direct supervisors. We sincerely appreciate your feedback.
1.0
May 4, 2023

working for dictators

Recommend
CEO approval
Business Outlook

Pros

Decent training, “clubs” for culture

Cons

STAY AWAY!!!!!! They don’t pay The management is AWFUL, controlling and cruel They had a company wide meeting to yell and curse out every employee for not staying late They tell you the hours are 9-6, but they expect you to work until 9pm or you get talked to. They clock your clicks, so if god forbid you need a bowel movement, and it takes more than 5 minutes, you will absolutely get yelled at Controlling The directors will treat you worse than gum on the bottom of their shoe They fake like they care about people with cute little clubs and “culture” but you’re watched like a hawk. I got fired for going to the bathroom too much, even though I was successfully hitting my goals. I “can only step away 2x a day for 10 minutes and once for lunch”. So if god forbid you have to walk a dog or go to the bathroom, you will be yelled at. This place is like a concentration camp. They also rob the hell out of the recruiters. The compliance department is garbage There’s too many hands in the pot. They hire at volume and fire at volume. They do not care about you whatsoever.

avatar
Cross Country Response
3y
Sorry to hear that you didn't get the level of support you expected. Thank you for taking the time to give us your honest feedback! We care deeply about our people and go above and beyond to provide the support that you need. If you are not getting that support from your manager, please contact your HR business partner so that we can help or email HRHelp@crosscountry.com
1.0
May 16, 2023

Listen to all the negative reviews!

Recommend
CEO approval
Business Outlook

Pros

Work from home. Decent training bc I didn't know anything about this world and they got me up to speed pretty quickly. Manager answered questions quickly. Company is organized and each department is able to help you quickly when you have an issue.

Cons

They just mass hire and fire people. No one is actually invested in your success. It's literally a cattle call. I started with about 9 people in my recruiter class and each week we would lose one, presumably they were cutting the lowest performer. You are expected to be behind a computer screen all day. If they ever call you and you're away from your desk, you'll get called into a one on one meeting the next day and get a sternly written email with the dept. head cc'd on it. The only reason I took this job was because I was interested in recruiting. All the reviews said this was the bottom of the barrel and it was. There's no work life balance. You make $45,000 a year for 45 hour work week and they still want you to work more. You get $300 for each nurse you book but there are over 200 other reps all trying to get their nurses booked on the same assignments, and there are only a handful of assignments total, so good luck! As a new rep, you don't have the contacts necessary to compete. But hey, maybe you'll get lucky. My supervisor literally told me that after I put my daughter to bed, I should get back on the phone and make calls at 8pm. I pretty much knew at that moment this job wasn't going to work out. I'd say only start working here to get paid while you look for something else.

avatar
Cross Country Response
3y
Sorry to hear that you didn't get the level of support you expected. Thank you for taking the time to give us your honest feedback! We care deeply about our people and go above and beyond to provide the support that you need. If you are not getting that support from your manager, please contact your HR business partner so that we can help or email HRHelp@crosscountry.com
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