Toxic Leadership: The primary issue is at the top. Leadership is fundamentally unable—or unwilling—to take constructive feedback. Suggestions for improvement, even those backed by data or industry standards, are often met with defensiveness or are outright ignored.
Inability to Evolve: There is a rigid refusal to honor suggestions for operational improvement. Because of this, the workplace remains a high-friction, toxic environment where "keeping your head down" is rewarded more than innovation.
Employee Burnout & Turnover: If you look at certain teams, it is a revolving door. Good people are constantly looking for the exit because they feel unsupported and unheard. You can only sustain a "hero culture" for so long before your best talent leaves for organizations that value their expertise.
As one of the other reviews mentions, worse job I've had and I thought it might be different then theirs.