DISH Customer Service Representative CSR reviews

3.0

56% would recommend to a friend

(46 total reviews)
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Charlie Ergen

Not enough data to show CEO approval

56% positive business outlook

Customer Service Representative (CSR) employees have rated DISH with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. DISH is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

46 reviews
3.0
Sep 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Helpful when you have an issue

Cons

Long hours, frustrating situations sometimes

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DISH Response
1y
Thank you for your feedback from your time with DISH! We are glad to hear that your management was able to help you work through tough situations with customers, as we understand these situations can be difficult sometimes. We are sorry to hear that you felt the hours were too long, and we are always looking for ways to improve our employees work life balance. Your feedback is important to us. Good luck with all of your future endeavors!
3.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Peers are kind and helpful

Cons

Management did not seem to care about employees

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DISH Response
1y
Thank you for your feedback. We are happy to hear that your peers were a positive aspect of your time at DISH. We're sorry to hear about your experience with the leadership team. Our leaders work hard to represent the DISH Way and lead by example. We're saddened to hear that was not your experience. We’re constantly working to improve, and feedback is critical to our growth. Thank you for your eight years of contributions.
1.0
Aug 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Bonuses -Connecting with customers-engaging- advancement

Cons

Micromanaging miscommunication change of coaches too often no understanding

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DISH Response
1y
Thank you for taking the time to share your feedback. We are delighted to hear that you found value in the bonus, advancement, and engaging opportunities. We take all comments seriously as they help us understand how we can improve the work environment for all our employees. We are committed to fostering a positive and supportive workplace and will consider your comments as we continue to improve and grow. We wish you all the best in your future endeavors.
Viewing 1 - 3 of 46 Reviews

Glassdoor has 8,262 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.