EXL Service reviews

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

High stress levels — Dealing with angry or frustrated customers can be emotionally draining. Repetitive work — Taking similar calls daily can become monotonous. Strict performance metrics — Call times, customer satisfaction scores, adherence, and targets are closely monitored. Difficult customers — Verbal abuse or unrealistic expectations from customers can happen. Burnout risk — Fast-paced environments and constant interaction can be exhausting. Limited breaks/schedule control — Breaks and schedules are usually tightly managed.