EXL Service reviews

3.5

61% would recommend to a friend

(59 total reviews)
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Rohit Kapoor

78% approve of CEO

61% positive business outlook

Reviews by job title

59 reviews

Reviews about "Diversity & Inclusion"

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1.0
May 28, 2026

Worst job

Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

2.0
Jan 26, 2026

Good, but too much bureaucracy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Aggressive pursuit of business, workload is not demanding

Cons

Poor management, too many reorgs, sales function is a mess, too much emphasis on revenue and not enough on client satisfaction

3.0
Oct 29, 2025

Okay place to work

Recommend
CEO approval
Business Outlook

Pros

Semi-flexible schedule, good lower management team

Cons

Workload at times, no trainings for older employees for new tasks, hard to get promoted, lack of manager support, low pay

Viewing 1 - 3 of 59 Reviews

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