Senior leadership is just plain bad with lots of "do as I say, not as I do", turf wars, favoritism and shiny object syndrome. Focus is not always on the customer, but is in how good someone/something looks in the eyes of management/peers. Company is also very top heavy with hundreds of VPs and Directors in a hierarchical order that is very 1980 and inflexible. Top leadership talks a good games but has been ineffective in changing the culture as they don't enable trust up and down the chain. Culture is that of constant escalation to the next level because teams/individuals are not empowered or encouraged to solve problems and make mistakes in order to get better. Trying to become a cloud service provider, but does not know the concepts or requirements in order to do so. Services group is too broken to fix and be effective as the front line of client service - this comes down to deeply rooted leadership issues. Bottom line is that this is technology company that has adopted too much of its own markets propensity to blame others, be in silos, and are not able to make a decision without endless talk and buy-in from every corner of the globe.
