Severe lack of leadership and abysmal morale - Anonymous employee Access Prepaid Worldwide Employee Review

Some incredibly talented employees and good characters whose careers could flourish outside of this environment.

-Heavily Micromanaged by executive leadership - its their way or the highway -Poor salary - very underpaid -Very poor work-life balance, its not ok if you cant join a 10pm call because of illness...(source=experience) -Internal morale is at an all time low because of the above points which results in, at times a poor and hostile working environment. -Sometimes operates unethically. The steer can more often than not be "whatever you have to do to make the client happy or to win the business...do it"...Including dodging the truth or just flat out lying. -No real opportunity for progression.

APW was a fantastic company to work for, being the company where i was able to finally make the leap from call centre agent to something much more interesting. The management team towards the end of my tenure was made up of people who had an intimate knowledge of the workings of the company, having been promoted from within. the other employees were all friendly and the overall atmosphere, barring a blip or two, was absolutely fantastic

whereas the atmosphere was, on the whole, fantastic, during the shift from UK based to overseas call centres, a decision made at MasterCard corporate level, this understandably put a bit of a damper on the situation, with there being confusion and uncertainty around the security of some of the agent's jobs, whereas those on the phone were aware that their positions would be made redundant, there were others who were not sure, and not made aware, what was going on with their positions,