They are going downhill - General Manager America's Best Employee Review

1.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

some doctors that I have gotten to work with are the only good thing that this company has left and with all the new changes they are adding they will lose them too, some good dms over the years

Cons

Everything. the pay, the benefits, the lack of empathyin leadership, the bonus structure. The company is on a downward spiral. They are SO CHEAP with compensation that it is actually a joke. They never give proper raises. They are making cutbacks wherever possible. Two years ago the company changed the requirement that salaried managers had to work 45 hours (after lunches) and brought it down to 40. Despite still terribly lacking compensation, tools at the store and benefits, executives still had the audacity to bring back the 45 hour work week and lower the bonus structure. Even with extremely understaffed stores, they are cutting payroll. It is not just difficult to succeed here as a store manager- IT IS IMPOSSIBLE.Greedy company. I used to believe in their mission statement. I did not want to leave a company that I was loyal to. But corporate has clearly demonstrated that they do not care AT ALL about the people who work at their stores. Work to life balance in non existent. Corporate greed at its finest.

Explore other reviews about America's Best

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Time off Team members Corporate Room to grow

Cons

Nothing so far. I have no complaints

2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The store-level team is fantastic. I truly love my coworkers, and we have a strong sense of camaraderie. In-store management is understanding and tries their best to be flexible with the schedule despite the pressure they are under from above.

Cons

Extreme Workload: Frequent staff call-ins are ignored, forcing a single technician to handle 20+ patient work-ups solo on a regular basis. The volume is unmanageable for one person to handle accurately. The "Premium" Delusion: Corporate sends down "detailed" protocols for insurance and patient "journeys" that are physically impossible to execute with current staffing. They expect premium service while providing a skeleton crew budget. Corporate Disconnect: Leadership (including the new CEO) is completely out of touch with store capabilities. They have cut labor hours while the clinical demand remains the same or increases. Low Pay & Unfair Bonuses: The pay is extremely low for the level of medical liability involved. To make it worse, bonuses are "team-based." If you are a high-performer who shows up, you still lose your bonus because others call in or aren't trained to hit the capture metrics. It is a "High-Performer Tax." Sales Floor Impact: When we are short-staffed, management pulls sales staff to do medical work-ups. This is a major liability for the doctors and a massive disservice to the sales staff, as they lose out on commissions and "spiffs" while they are stuck in the pre-test room.

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