Lacking Integrity and Substance - Customer Experience Manager Anthology Employee Review

1.0
Feb 11, 2022
Recommend
CEO approval
Business Outlook

Pros

A handful of remaining employees are some of the most talented people I’ve ever worked with. Will probably make a terrific change management/org behavior case study at some MBA school in coming years.

Cons

At its core, this company culture is toxic, lacking integrity and completely artificial. Anthology is focused on curated appearances to drive sales rather than substance to drive client retention. This can be observed by top notch digital content (nice work, marketing team!) while client platforms go on for years with major unresolved defects and a six-figure conference booth while employees are handed $20-30k pay cuts. While I saw my friends’ companies supporting them through the pandemic, Anthology barely acknowledged the pandemic was “real”, pressured employees to travel at all costs and retaliated against high risk individuals, mothers and pregnant women who refused travel for the safety of their families. In fact, after a brief moment of silence for team mates who passed due to Covid during a division meeting, a senior leader went on to explain that getting in front of the customer is critical to revenue efforts and the expectation for the team. Senior leaders brought a new father on stage during a company kickoff in Texas to praise him for leaving his wife two days after giving birth and traveling to Texas in the middle of a pandemic to attend a company meeting. This show of loyalty against all odds is behavior they expect. The dinosaur platforms have been abandoned by talented developers and hard working employees who still exist are buried in 100-150 customers a piece, drowning to support their needs while the product crumbles and no one remains to fix it. After a mass exodus of employees, I anticipate a similar exit from remaining clients. I would not recommend Anthology to anyone with integrity in its current state. I sincerely hope the few remaining top notch employees are recognized for their work and that toxic leadership is let go so the company can salvage whatever is left. There are many companies in the higher ed tech space which will value you, treat you with respect AND provide a wonderful place to grow your career. Look elsewhere if you want to keep your career and mental state intact.

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Anthology Response
4y
Thank you for sharing your experience at Anthology. Employees and clients are two of the most important stakeholder groups for our business and meeting their needs is our top priority – whether that’s through providing excellent service to our clients or providing critical resources to support employees. We always appreciate opportunities to gather in-person and engage face-to-face, but employee and client safety comes first. We take local, state and federal guidelines into account when we set our travel and office closure policies. We are continually monitoring the COVID-19 situation in each state and region where we operate, including regions we have recently expanded to through our merger with Blackboard, prioritizing the health and safety of our employees and clients. If you have any additional comments, please reach out to employerfeedback@anthology.com.

Explore other reviews about Anthology

5.0
May 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Good training and systems to use with provided equipment.

Cons

Seasonal with possibility to continue.

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Anthology Response
12mo
Thank you for your feedback. We are so pleased to hear about your positive Anthology experience! Please email employerfeedback@anthology.com with any further comments.
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Somewhat flexible Convenient Decent benefits

Cons

Terrible pto benefits Terrible raise benefits

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