Pros
On their way out of business.
Cons
If you are considering doing business with BC, or considering working there, and want to understand how this company's retention works from someone who's been on the inside, read on. Backcountry has devolved into a company of non-leadership. The mental state of management has been captured by the carrot of upward mobility, everyone loses here since it was corporately overhauled. Consequently, the worldview has devolved from unprepared into a reverse-filter, pitting management against their own labor force. Competency and talent is sifted out of the workspace, while resentment grows with predictable results. Backcountry's hyper-erected infrastructure plan used to open retail locations has done no favors to halting persecution of competency, but that's not what's causing the resignations of herd staff. The mechanism of failure is located in choosing to elect leaders out of need and cost, based on fictitious rhetoric college graduates are trained to enter into their resumes, rather than on unsubstitutable experience. In short, BC only hires those who don't have leadership ability. The competent are forced to be exploited by those who only understand personal satisfaction. It makes no difference how many people are cast aside: mechanic after mechanic, keyholder after keyholder, operations manager after operations manager, security guard after security guard... how many people are lost or how obvious the dysfunction caused from top down non-management is not considered. Rather than delivering customer service with confidence and experience, managers act and lead their staff through fear and doubt. Thus, they internalize no innate sense of responsibility to their company, nor towards their own staff.