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BigCommerce

Now known as Commerce

Engaged Employer

Demoralizing environment - Senior Product Marketing Manager BigCommerce Employee Review

2.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing Product Moving into a great new HQ location

Cons

C-suite leadership overall is lacking since the old CEO, CMO and COO left. New leadership is more concerned about padding their own pockets with high salary and bonuses while giving most employees less that a 2% wage increase in 2025. Layoff in November removed 90% of marketing's top performers and then leadership did another round of cutting in March. It is becoming a nepotism playground with new hires all being friends. Little to no internal growth (only get promoted now if you threaten to leave) and promotions not going to top performers. AI operations management is a said to be important but virtually no existent even though there is someone in seat to run it. Relationships between the Operations team and the Marketing team is toxic which makes it very hard to be successful.

avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please feel free to reach out to your HRBP.

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
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BigCommerce Response
12mo
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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