Underpaid stagnant positions - Jewelry Consultant Brilliant Earth Employee Review

3.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people both staff and customers, typically good pay to start

Cons

lack of growth, quality of the product you sell is garbage, customers come in for appointments all the time just to play games.

Explore other reviews about Brilliant Earth

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced environment, smart team, high autonomy, high visibility work

Cons

lean team with lots of responsibilities, often have to pivot quickly

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Brilliant Earth Response
2mo
Thank you for taking the time to share your feedback! We're so happy to hear you are enjoying your experience on the Brilliant Earth team.
1.0
Mar 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Training leadership to surpass and fulfill higher roles while you remain stagnant -E-commerce is awesome when you don’t share a personal face-to-face connection😉. It’s easy to not sympathize, empathize, or care

Cons

-Misleading growth expectations that hinder career advancement -Your ideas are harvested and stolen. Please note, most leadership heads are Psychology Majors -You’ll be mentally toyed with and your passions for community will be exploited, similar to the customers who support the brand(ie: there was an initiative to support the Gem Legacy Program in which persons were constantly harassed of their efforts. Once donations cleared, supporters were notified of stalled funds due to the organization’s restructuring efforts) -Major repair concerns for less expansive inventory production comparable to Solomon, Browns, and Signet -Research is not time calculated when handling sensitive/or new situations with difficult customers—especially when upper management doesn’t know how to proceed

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