Great people but lacking vision - Customer Success Manager CircleCI Employee Review

- Apparently, a lot of your success at CircleCI is dictated by the team that you are on. Some managers aren't as willing to develop internally. - Competing priorities are causing real problems for the business. I.e. salespeople don't care about retention so they will burn a deal pushing towards growth but that is in direct opposition to my priority on the CSM team. Doesn't seem sustainable. - There is no product vision. We basically check boxes to find feature parity with the other competitors but it's reactive. While I've found our product team is willing to talk with customers, the follow through on implementing the feedback (or even closing the feedback loop) is not a strength at the moment. - This is a very challenging product to sell/support. A lot of SRE's don't see the value in changing their CI/CD practices without a significant amount of data to back up how this will fundamentally help their bottom line. We haven't been able to effectively communicate this via our marketing strategy. - Lack of transparency. We get a lot of emails from various departments providing updates but the numbers don't seem rooted in reality. (i.e. # of SQLs goes up but revenue doesn't change).