Systematic Liquidation Under Private Equity - Bad CEO - Technical Support Engineer ConnectWise Employee Review

1.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Historically, this was a valuable place to build a career in systems and engineering, fostering a culture of technical depth and mentorship. The company maintained a strong, dedicated core workforce and provided genuine opportunities for learning.

Cons

The transition under the new CEO with Private Equity mandate has been a systematic liquidation of company value. The focus is exclusively on short-term financial extraction, resulting in severe organizational chaos. We have seen relentless, strategic dismantling: leadership turnover every six months, arbitrary shifts in goals, and escalating workloads placed on employees with zero corresponding pay raises or growth opportunities. This instability is coupled with aggressive cost-cutting measures, including significant layoffs and the transfer of core functions to offshore locations (specifically India) for inferior, cheaper backfills. This approach sacrifices internal expertise, product quality, and domestic customer support for negligible quarterly savings. This is not a company in transition; it is a company being prepared for final divestiture. Go work somewhere else. This environment is a career dead end with minimal remaining institutional knowledge.

Explore other reviews about ConnectWise

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, decent pay, great benefits.

Cons

Communication from management could be slow at times but nothing major.

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The Technical Sales leadership team has been one of, if not the best, departmental leadership teams at the company for the last several years, full of people who truly care and will do anything for you, and while some of those faces have changed recently, that still holds true. Additionally, the entire department has a collaborative, team first approach to work. Even more critically, as a sales engineer or leader, you are exposed to so many varied applications that it is invaluable experience, even if you eventually go to another SaaS vendor inside or outside of the space.

Cons

There is a lot to learn and you have to truly tap into both sides of the role to be successful, i.e. both the "sales" and the "engineer" sides of the coin. In reality, that is a challenge most sales engineers if they are being honest with themselves, normally their comfort/strengths lie in one or the other. But the leadership team and the other SEs will help you get there, so you are not on an island by any means.

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