Pros
When all factors work - pay is decent
Cons
Everything else Healthcare -abysmal at best. You pay for almost everything even on the highest plan. You’re almost better off not having insurance. Management- not a backbone in sight. Insurance companies walk all over us and even when something is needed or even god forbid required we can’t get paid for it due to the ever changing “agreement.” Our company makes agreements with these insurance carriers to effectively lose money. The idea is that volume will make up for any loss suffered at the hand of our overlords at the insurance company. The volume doesn’t exist anymore. The industry is collapsing on its face due to the incompetence at both this MSO and the insurance company alike. I have seen total losses go from maybe 7% to over 20% of volume. Since we do not get paid for storage we make nothing. If it’s one particular insurer that like to pretend to be a good neighbor, you’ll get nothing and you’ll like it. Our CEO can’t seem to care about the business he currently runs and only seems to care about being an influencer. Having a pod cast while we at the shop level don’t have the correct tools, software, access to information, or even a healthy work environment. Real great Matt. You are quite literally a child who’s playing with daddy’s toys all day. Wake up and get working on what matters: your employees that make you money. You had to be reminded that you put insurance carriers above employees on your little 5 rules. Nice. We see what matters to you. Only when reminded did you change it. Insurance companies are laughing at you and us all the way to the bank. Insurance companies made record profits over the last few years and that’s due in part to ripping off the consumer and the body shops alike. You let that happen Matt. You and your agreements. I’m sure your not in every meeting with these carriers but because you run the company you’re in charge of making sure you put the right people in place to ensure we get the better deal not the carrier. Did you know that the good neighbor and the good hands companies pay us alignment rates from the 1980s and 90s? That the gecko only pays us $15 and .3 to pre scan a car? Do you like losing money Matt? Those same carriers use positions statements as guidelines and not actually information. You don’t stop them. You allow incompetent management who couldn’t manage thier way out of a cave with directions and pictures of those directions. Those are agreements you made. You hired those clowns to represent you and your business. The service advisor pay scale is great when it works but when it doesn’t you make this job even less enjoyable than it already is. Basing my pay off of a customer service number? Why? I need 10-15 100s to make up for every 1 -100 I get. I get -100s only from the psychotic customers the carriers send to us. We used to be able to ensure those people wouldn’t get surveys because they obviously are mad at the world and we could do everything right and somehow still get smoked on a survey. Do better. You say you care about us and you want to make sure customers/insurance “partners” are taken care of? Show it. I’ve seen nothing that shows me that and only the opposite in practice. Get rid of the NPS score and stop stealing from your hardest working employees who quite frankly allow you to do your podcast. What happened to the lottery Matt?