Working at a bank should not be this miserable. - Bank Teller Flagstar Bank Employee Review

2.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

-Good learning experience, depending on your managers. -Coworkers who know what they are doing

Cons

where to begin -The pay. Starting pay for a teller is just past McDonald's wage, yet they expect the world of you. -changing clock in/clock out procedures so they can nickle and dime your hours down to the second, (but not providing faster workstations at which you are required to click in at, or phone clock in, which they used to have) -incessant and ever increasing sales requirements and goal pushing, cold calling customers to sell products, and even calling non costumers with phone lists obtained from God knows where- where half the numbers are wrong or disconnected. -Your branch managers and their attitude can really make or break your experience. -the pay the pay the pay. If they paid well you would put up with anything. Yet the pay vs the expectations and responsibility are almost abuse. You are expected to be a teller, a banker, a telemarketer, and have many responsibilities aside from the "teller" one you were hired for. But the pay does not match it. -every day there is some new change or some frustration with flagstar corporate.

Explore other reviews about Flagstar Bank

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very knowledgeable and helpful people who are experts in enterprise systems

Cons

N/A during my time with the company

2.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. Average PTO

Cons

My experience with this company has been disappointing. Branch goals are unrealistic with no marketing or brand awareness to support the high goals and teams feel defeated. Senior leadership often communicates in a demeaning way, which has contributed to high turnover and declining morale. Despite emphasizing the importance of ‘hiring right,’ the President of Consumer Banking has cycled through three heads of Consumer Banking in just three years. The annual review process is long and drawn out (5 month process) and feels inconsistent and more like a popularity contest than a true evaluation of performance. Although the scale ranges from 1–5, employees are told that most ratings will fall in the 2–3 range, with 4s being rare and 5s essentially unattainable. The calibration process appears to focus more on filling predetermined rating quotas than assessing actual contributions. Employees are required to write their own reviews, which are then rewritten by leadership before being sent to HR for calibration. The final ratings often seem influenced more by internal politics than by merit. Annual increases are very minimal or zero. Overall, the environment lacks transparency, fairness, and genuine support for employee growth.

5
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