Leadership team could care less about you or your success - General Manager Gopuff Employee Review

2.0
Oct 31, 2018
Recommend
CEO approval
Business Outlook

Pros

Heads up, other reviews were carefully organized by execs. They aren't accurate. I will provide honest clarification to as much as possible. Awesome culture on the Local Ops level Fun job Quick advancement opportunities (can also be a con) Travel paid by Headquarters (only on the GM level) Most GMs are open criticism and will work with you to get something done. Company will do just about anything for the customer.

Cons

-Impossible KPI targets (probably to lower your chances at a bonus) -Higher ups could care less about drivers and local operations. Will have you raise pay company wide for drivers to 17+ an hr, and suddenly back down to minimum wage because their forecasting is garbage. - ZERO communication between Operations and Forecasting, or Operations and Marketing. So expect a 5 minute heads up on any marketing promotions that will drive your sales up by 30%, but screw you if your DTs are over 40 mins right? Or chew you out if cost exceeds goal by .3 cents because your local teams did an awesome job at calling in for help at the latest notice... Quick advancement opportunity but only because the turn-over rate is high. They will use the excuse of "were a startup, and startups come with growing pains" to pay you less, or to relocate you halfway across the country without accommodating you. They will promise you a high-ranking position, actually make you do the work and not pay you because they're "working out kinks to the hiring pipeline" ^ Take this from someone who resigned and not someone who wrote an angry review due to termination.

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Gopuff Response
7y
Thank you so much for bringing this to our attention! We take pride in our work and take comments like this very seriously. We would like to look into this and get more feedback from you! Please shoot us an email at reviews@gopuff.com.

Explore other reviews about Gopuff

5.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good exercise and good job for introverts

Cons

None to be honest it was a great job

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

They got rid of all of the pros. There were great ones like 1/2 off caffeine. 40% off gopuff orders. Gone. They dont even hire full time.

Cons

Pay sucks. They do not care about their employees whatsoever. Corporate would rather cut corners, cut costs, cut people, instead of taking care of them. They decide from cali what works in az. They make decisions based on what earns corporate more. God forbid you work in any of their retail locations. Then you have to hit obscene metrics to expect of people you pay minimum wage or barely 70 cents more.

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