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      HCSS

      Engaged Employer

      HCSS reviews

      Interesting place if you’re not support - Technology Support Analyst HCSS Employee Review

      3.0
      Dec 7, 2025
      Technology support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of fun activities, and relatively friendly staff.

      Cons

      • The support role ties you to your computer and phone waiting for calls. • The shift draft places you in late shifts like 11 to 8. • You complete an overnight shift once a month, 8 p.m. to 5 a.m., even if you worked 11 to 8 earlier. • You return to the office the next day after the overnight. • The culture promotes activities, but support schedules leave you without time for them. • Many people try to transfer out of support as soon as possible. • Training prepares you for basics, but real cases require trial and error.

      avatar
      HCSS Response
      5mo
      Thank you for taking the time to share your experience. We’re glad to hear you found the team friendly and enjoyed the activities we offer. We also appreciate your candid feedback about support schedules, overnight shifts, and training. Support roles are demanding by nature, and we recognize the importance of balancing coverage needs with employee well-being and opportunities to engage in our culture. Feedback like this helps inform ongoing conversations around scheduling, development, and how we better support our teams. We appreciate your time at HCSS and wish you the best moving forward.

      Explore other reviews about HCSS

      5.0
      Jun 3, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing culture Great ability to move to roles Tech savy Remote Free lunch

      Cons

      None really at this time

      avatar
      HCSS Response
      1d
      Thank you for taking the time to share your experience! We're thrilled to hear you've enjoyed our culture, growth opportunities, and flexibility. Creating an environment where people can learn, grow, and build meaningful careers is something we care deeply about, so it's wonderful to know that has been your experience. We appreciate you being part of the HCSS team and helping make HCSS a great place to work!
      5.0
      May 28, 2026
      Revenue operations intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to learn and grow, they very open to questions so don't hesitate to ask. Very hands on with mentorship, ensure you are moving in the right direction.

      Cons

      no cons except the pay, but it's the typical salary for an intern.

      avatar
      HCSS Response
      4d
      Thank you for the review and for being part of the HCSS team! It's great to hear that the mentorship and learning opportunities made a positive impact on your internship experience. We believe some of the best growth happens when people feel comfortable asking questions and getting hands-on experience, so we're glad that was your experience here. We appreciate the feedback and wish you continued success in your future career endeavors!
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