HCSS reviews

4.1

84% would recommend to a friend

(235 total reviews)
avatar

Steve McGough

95% approve of CEO

71% positive business outlook

HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

235 reviews
2.0
Apr 5, 2018

Lots of Perks and Benefits, but Terrible Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Wonderful coworkers. The average employee is incredibly driven and intelligent which makes the workplace a lot more interesting and fun than other places I've worked. -Laid back atmosphere; jeans every day, video games all over the office, giant Lego blocks, a slide -Employer paid insurance premiums -Year end profit sharing -Work from home one day every other week -On site fitness center -Free drinks, snacks, and Friday lunches

Cons

-Executives make reactive decisions in a bubble -"The Collaborative Way" is forced on the entire employee base to encourage collaboration and open communication. Unfortunately upper management does not practice what it preaches. They expect their employees to follow this code of conduct, but do not do it themselves. -Unless you are writing code or in sales, you're probably going to be underpaid -Insurance plan is a nightmare. Good luck if you ever go outside of your network! -CEO pushes his political agenda on employees and customers -While comparing themselves to Silicon Valley companies like Google that offering paternity leave, HCSS will not even give maternity leave "because there aren't enough women to make it worth paying for" -EXTREMELY male dominant. Zero female executives. Zero females in sales. Zero females in support. -Employees are often promoted based on saying yes to management rather than on merit. -I saw way too many people let go for seemingly no reason other than one of the executives decided he didn't like that person anymore.

1.0
Jan 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Best place to work for if you are an entitled, sensitive Millennial who likes hugs, compliments and unicorns at the expense of career progression. In fact, the average age of employees there are in their mid-20s. All fun and games until folks figure out their brainwashing techniques called "The Collaborative Way" which management doesn't practice. Those that don't act dumb and pretend to have fun at work will start to mysteriously vanish. They love to have people who are easy to control than smart people who offer real, innovative solutions. Culture is truly like the movie "Office Space".

Cons

If you work in Technical Support, they own you. They expect you to take calls around the clock and refusing to do so will look bad. They pride themselves in offering the best customer support but it's because their software is terribly outdated and require constant support. All of the fun and games along with the onsite postal office that you can forward your packages to are meant to keep you there for long hours. Factor in time spent working outside of normal business hours and the pay isn't so good as it seems.

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HCSS Response
7y
I really feel for you and appreciate you sharing your thoughts. However, I'd like to clarify some of the points you mentioned in your review to provide a more holistic perspective. In the past year, we have had 12 promotions to new roles in tech support alone, including numerous others that are still in the works since our department is constantly expanding. It's something I'm proud to highlight, since Technical Support is the gateway to long-term success at the company. This includes myself, as I started as a Technical Support Analyst in 2011. I'll also explain our after-hours rotation for more clarity. Every 5 weeks, one of our agents is on rotation to take overnight calls. Most of our after-hours calls (95%) are between 8-11pm which averages to about 2-6 calls/night, depending on the weekday. On weekends, we have a primary and secondary person covering the phones. The current rotation is once (as a primary and secondary) every 24 weeks. We provide additional PTO for these individuals, regardless if they received any calls or not. This is clarified during the interview process so that every new Tech Support hire understands their responsibilities. Part of our mission is to provide friendly and helpful service to customers, meaning that our Tech Support Analysts (as well as all members of the HCSS team) are held to this standard. We have a selective recruitment process to ensure the right people who join the team have a willingness to help others. I can assure you that we don't have a single person in the department that's "refusing" or not wanting to take calls. Part of our vision is to be an employer of choice and the best place to work for people who fit. If HCSS isn't the right fit, that's okay. Stop by my office anytime; I want to listen to your concerns and help you navigate your next steps, whether it's at HCSS or beyond. Thanks, Admir
2.0
Nov 27, 2017

Experience Hires Proceed with Caution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some great people who are hungry for change and fresh ideas - GREAT recruiting experience

Cons

- Little collaboration with senior leadership - Refuse to help you onboard well because they don't want to "game the system" What system is that? Is it a "gotcha" system? That's what it seems to be. (see Advice to Management comments) - Too many meetings leaves little time to get actual work done - Takes three months for health benefits to kick in (too long)

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Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.