Growing Too Big - Customer Success Manager (CSM) Imagine Learning Employee Review

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5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Data driven with a focus on character.

Cons

Full 5 days of school instead of 4.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive. Remote work. A few days a week of regional travel at the federal compensation rate. This has been an educational entry-level job to learn the basic stakeholders and sales cycles for K-12 curriculum. The people I work with are great and knowledge/experience is a strong resource at this company.

Cons

The higher leadership of the organization does not foster a positive, collaborative culture. Different teams/regions work in silos. Any collaboration and communication happens primarily by our own individual efforts. Also, systems change yearly. It's difficult for everyone to adapt, and as a result the sales team has little faith in following the process. Job security is iffy. There has been continuous talk of eliminating my position in my state for over a year now.

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