Pros
Business has potential to make a big difference in its surrounding communities. This business is a franchises as it is locally owned and operated. You experience first hand the fruits of your hard work - positive impact on the community by hiring quality and qualified college students to be nannies and tutors and also the ability to give them jobs while also providing families with reliable, compassionate caregivers/tutors and constant customer care. Working with college students and families are the easiest and most fulfilling parts of this job when you're in a "manager/coordinator" position, HOWEVER...
Cons
None of the pros - in the end - are worth it because Franchise owners do whatever they want and refuse to follow best practices and protocols from College Nannies and Tutors "Development" aka "corporate HQ" in MN: - deliberate and illegal withholding of pay checks - deliberately withholding ability to check pays stubs -"forgetting" and failing to pay employees on time so nannies would call panicking they did not get paid. - absolutely not training. You literally are given and binder and told to read it on your free time so you are familiar and understand the processes and procedures - some of which the franchise owner does not even follow in the first place. Owner has no idea how to train and seems to know nothing about the different roles as she just goes over job descriptions with you by reading it to you. - constantly directed by owner to txt blast nannies and call at all hours of the day to take last minute cases - most cases very far away without any incentive and never reimbursing gas and mileage which is legally due to the employee. - ridiculous expectations all around - impossible sales goals, price gouging families/clients, paying employees absolute minimum. - expecting employees to work on-call during the holidays - while owner is on vacation - WITHOUT PAY unless you produce sales. - franchise owners use threats of legal action that are completely unfounded. - I could go on forever. Re: CNT Development - they will always take the owner's side - there is no HR department you can call when you are being mistreated, take advantage of, etc. - when you call seeking someone to talk to at Development, for anything - to report malpractice, to ask for more training - no one gets back to you. If you harass them enough finally someone may talk to you but they are clearly trying to cover their own butt and the franchise owner's butt - really not concerned about you. - unavailable, unhelpful and does not hold franchises accountable at all. Malpractice and illegal activity should be reported and rectified in a timely and professional manner but it is clearly swept under the rug at this company. If the franchises were audited, I am certain some would close due to their malpractices as well as mistreatment of employees. - literally no support or consideration to employees at franchises as franchise owners are "free to run their business as they so choose" - constant state of turnover - people fired and replaced on the same day. No notice given before terminations and no reasons. Unstable work environment.