Pros
the content is very useful and it's great to work with customers and help them with real-life situations. great career choice for someone whos just beginning in the corporate world. great product.
Cons
don't listen to the positive reviews. half of them are fake and the other half are departments that are privileged compared to the customer success department, which is the forefront of the company but is grossly underpaid and underprivileged there has been a CSM/CSOS transition a few months ago. Here is a breakdown of each role: CSM - relationship-building role where you handle escalations, platform education inquiries, and benefits requests of your book of business (about 50-70 companies) volume is typically not too high but the questions are usually more complicated CSOS - handling every other type of inquiry alongside CSM customers' requests. despite them being quick questions, volume is extremely high since the start of this transition, it truly feels like a quiet demotion across the department between both roles. the compensation between Customer Success vs other departments such as Sales is a joke. CS has to beg management for an extra hour of OT meanwhile there are Sales teams that are being flown out on business trips every month. CSOS handles a lot of volume and assumes a lot of responsibility but their compensation is remaining the same. CSM handles a lot of escalated issues and retaining businesses but other departments make commissions off of our retention strategies. there is a resell bonus but it is a joke. they pretend they truly care for our development but realistically, it all depends on who you hang out with. a lot of my colleagues (and myself) arent part of the favorites for management so we get disregarded for a lot of opportunities that come our way. another thing is that managers love is when their teams make them look good, so they will nominate us to take on extra projects that we didn't consent to do so it makes our team look good. they don't even reward us for the extra work, the managers get all the credit for it. it's a very toxic environment with no growth. unlimited PTO isn't really unlimited. you are very limited to how much PTO you can take during peak seasons, which is the summer for renewals, and the holidays for EOY, which is basically the most popular times of year anyone would take PTO. meanwhile, other departments can take PTO as much as they'd like and it's fine. even company events, they will exclude CS because they know we are customer-facing but will not have anything in place to help us feel included in the camaraderie. anyone who speaks up about any of this gets a target on their backs. managers will treat them differently than other teammates.