Justworks reviews

3.1

44% would recommend to a friend

(531 total reviews)

Michael Seckler

50% approve of CEO

43% positive business outlook

Justworks has an employee rating of 3.1 out of 5 stars, based on 531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Justworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

531 reviews
1.0
Sep 29, 2023
Recommend
CEO approval
Business Outlook

Pros

the content is very useful and it's great to work with customers and help them with real-life situations. great career choice for someone whos just beginning in the corporate world. great product.

Cons

don't listen to the positive reviews. half of them are fake and the other half are departments that are privileged compared to the customer success department, which is the forefront of the company but is grossly underpaid and underprivileged there has been a CSM/CSOS transition a few months ago. Here is a breakdown of each role: CSM - relationship-building role where you handle escalations, platform education inquiries, and benefits requests of your book of business (about 50-70 companies) volume is typically not too high but the questions are usually more complicated CSOS - handling every other type of inquiry alongside CSM customers' requests. despite them being quick questions, volume is extremely high since the start of this transition, it truly feels like a quiet demotion across the department between both roles. the compensation between Customer Success vs other departments such as Sales is a joke. CS has to beg management for an extra hour of OT meanwhile there are Sales teams that are being flown out on business trips every month. CSOS handles a lot of volume and assumes a lot of responsibility but their compensation is remaining the same. CSM handles a lot of escalated issues and retaining businesses but other departments make commissions off of our retention strategies. there is a resell bonus but it is a joke. they pretend they truly care for our development but realistically, it all depends on who you hang out with. a lot of my colleagues (and myself) arent part of the favorites for management so we get disregarded for a lot of opportunities that come our way. another thing is that managers love is when their teams make them look good, so they will nominate us to take on extra projects that we didn't consent to do so it makes our team look good. they don't even reward us for the extra work, the managers get all the credit for it. it's a very toxic environment with no growth. unlimited PTO isn't really unlimited. you are very limited to how much PTO you can take during peak seasons, which is the summer for renewals, and the holidays for EOY, which is basically the most popular times of year anyone would take PTO. meanwhile, other departments can take PTO as much as they'd like and it's fine. even company events, they will exclude CS because they know we are customer-facing but will not have anything in place to help us feel included in the camaraderie. anyone who speaks up about any of this gets a target on their backs. managers will treat them differently than other teammates.

1.0
Mar 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Depends on the moods of management but here are the few: -a budget to do occasional activities off site: lunches, dinner, team events. It depends on the management because during your interview and job postings they celebrate how they say they do monthly team events, it’s more like once every other two months. -MacBook Air to use for work / personal -Free PBRs and wine & snacks -work from home would be a pro if it wasn’t questioned any time you had to -dogs roaming the office freely -the ceo Isaac is the best fit for to run this company and that should never change. He is an engineer by trade and deeply cares for every single employee and it does show. -people are quitting / fired so often that you’re able to network with a ton of new faces weekly -new building is supposed to be amazing but no shot at exploring it because you’re tied to unrealistic metrics with dials and talk time (stress quantity over quality 70+dials are rewarded even when talking to no one or answering machines) -product itself helps small businesses and it makes you feel good but you don’t even get to see the end of the sales cycle. Once you schedule a phone call with an AE your jobs over. Any referrals from that person are now the AE’s and they collect the $.

Cons

Cons are the whole sales division. Idk if Isaac is to busy to notice but: - the managers spend their days online shopping for half their shift and the other half is spent slacking each other and booking meetings for constant “hiring syncs” or “touch bases” I’ll allude to why that is later. -the compensation is awful. You will not make money at this company in sales. Your commissions are based on an opinion of Account Executives who chooses whether or not the qualified sale is marked or not. This effects you in two ways. 1) You don’t hit your monthly quota, then put on a Performance plan and fired 2) you also don’t get commissions and can’t argue with the AE because you risk not getting your next one marked. - the above is an awful month to month cycle in which the AE’s have full power in your job. If you choose to be someone who beckons to the aes whims eeryday then you might be successful for a few months- there’s no plan to fix this and hasn’t been discussed ever. - no sales training whatsoever or “ongoing trainings” they promise when your hired, they harp that “it’s coming back next month” -never happens -there’s actually no training from a manager or leader during your first week, it’s a bunch of ice breakers and then a bunch of wasted time sitting around waiting for the next manager to free up to tell you things you’ve already heard and do another intro - you get a grace period when you start called ramp. It will be the best 3 months of your life because you have time to drink the Koolaid of perks, literally drink beer etc and not realize how bad it is until it’s too late. (part of the reason managers are always in interviews, hiring syncs and phone screens to fill roles). -Ramp: You have 3 months to hit 10 SQAs which then changes after your ramp period is over to 5, 7 or 10 depending on the market your assigned. - Sales Territories: if your anywhere in NYC or Washington market you’ll be fine, but eventually hate your day to day. If your assigned Expansion you should quit immediately. Their goals are unrealistic and have the hardest job because they’re touching down in new markets where they have no presence. When I was there I didn’t see a team of expansion people longer than 4-5 months ( do the math you have 3 months of ramp - 1 month on a performance plan and are fired after) crazy no one notices the patterns or they can afford that turnover without considering a change in strategies. - the comp plans are awful. Whatever market you’re in, it’s about $50 per SQA. They have kickers hitting certain metrics but you won’t meet those. - The Interview: they don’t mention any of the above, they outline an average salary for the top SDA in a NYC market and tell you you’ll end up making 70k after base+commissions if you show “grit.” I implore you to ask your interviewer what a person in any other territory averages and your looking at 40-45 at best, if any of those reps can even last a year. Mind you the base pay is 40k to start. They always say they review this with the board and industry standards but it’s not the case, it’s a blanket statement because your job as an SDA is 100% expendable. -unlimited PTO is a joke - it’s sales if you don’t do well one month and are put on a performance plan you’re fired the next. Tell me how you can take a vacation. They harp on this perk but it’s a total waste and not usable to an SDA. Not one C suite exec has a pulse on what the SDA department is going through and there is no one to talk to about it. Both the head of HR and Sales director quit as well so it’s total shambles with 3 managers who are decent sales people from other startups with no leadership skills. Seriously please reconsider taking this SDA Role, it only sets you back. The mentality here is what have you done for me today, if nothing, then don’t bother me. All the blogs posted on social media/pictures from employee happiness ideas and events that are celebrated are from years ago- half the people in the photos left the company including the guy Nick from the main “inside justworks” video.

avatar
Justworks Response
8y
Thanks for the feedback. We are always looking for ways to improve so appreciate your candid thoughts. I’m sorry you didn’t have a good experience here at Justworks and I hope to address some of your concerns. But first let me say that we agree on a couple of things; Isaac is a great CEO who does care deeply about every employee at this company and that we have built a product that truly makes a difference in the lives of entrepreneurs and small companies. Also, I’ll say that it is not only Isaac but that all of our leaders care deeply about building a company with great products and motivated employees. To address a few of the points in your note: Compensation: We are always gauging the market regarding the competitive set and will continue to do so. Relative to other Sales Development roles focused on SMBs (small and medium businesses), all of our research and benchmarking says we are in-line with the market for our segment (Small to Medium businesses). Additionally, once you hit your appointment thresholds, you automatically get a raise and then you can be promoted to a Sales Associate and then an AE where your target compensation becomes six figures all within 12-18 months. Additionally, we try to have strict criteria regarding goals, but I will connect with the team to ensure these are being upheld so thanks for the input. Training: I apologize for your experience regarding training as that is not the intention. We currently hold a two week training in Sales Development for all new hires and it’s important for us to invest here. Therefore, we recently approved the hiring of a trainer who will be exclusively focused on Sales Development. This should improve the overall training experience within our organization. Goals: Again, we try to benchmark ourselves in the market (SMB) and based on our research the average goal for qualified appointments in Sales Development is around 15. Ours is lower due to the nature of our business. While not easy, we have found historically (over the past 2+ years) that it is attainable and have had reps hit over 20 in a month. Again, I’m sorry you did not have a good experience here at Justworks. Over 25% of our current Account Executives graduated from the Sales Development program and several have now been at Justworks for over 2 years. We hope that number will only increase in the future. Sales Development has been a critical part of Justworks’ success to date in developing new business and developing future AEs and it is our intention for it to remain this way. We would love to speak to you directly and address these concerns and get direct candid feedback if you are willing to speak. You can reach me at robert@justworks.com. Thanks!
2.0
Oct 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers; Benefits; Dogs in the office

Cons

Low Pay; Minimal Promotions/ Raises; No bonuses or other compensation; Huge Learning Curve; No room for growth; Lack of Respect from other Teams; Emotionally-Taxing day to day work; Unmanageable workload with extremely high expectations from management and leadership teams

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