Pros
The benefits were decent. Free coffee.
Cons
Job description is incorrect. The CSR position is actually an account management role. When you are hired you think you are being paid well to be a CSR but in reality you are being paid poorly to manage dedicated accounts in addition to CSR duties. Incredibly high turnover rate. People were constantly leaving so there were never enough employees to manage the workload. There is no support once you are out of training. No one has the bandwidth to help you so you just get further and further behind. All of the supervisors and managers are skilled at manipulation. They make you feel like you are at fault for not being able to keep up with the overwhelming workload, often while assigning additional tasks. The supervisors and manager are all related so there is no one to talk to if you have an issue with your supervisor. I have never worked at a company where everyone was so stressed out, unhappy and unwelcoming to new people.