Understaffed stores and abusive mind games - Sales Associate Kwik Trip Employee Review

2.0
Nov 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive wages, great benefits, new technology that makes tasks easier (new locations mostly)

Cons

Kwik Trip treats its employees like family, however, there can be a lot of emotional manipulation and SLs will either make or break your experience. At my store, there was a constant feeling of not being good enough - we were given so many tasks that they became impossible to finish unless we stopped serving our customers. In my case, I was coaching other new-hires (same paygrade) on tasks, and then getting an earful at the end for not doing everything. Your hours of availability won't be respected and you will be reviewed for how often you cover your coworker's shifts. For my coworkers, something I often saw was they would become the SL's new "favorite" until a couple months later when they decide to start cracking the whip again and writing them up for tiny mistakes. It was very manipulative. Eventually, I told myself $15/hr wasn't enough to keep subjecting myself to this.

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Kwik Trip Response
2y
Thank you for taking the time to leave a review. We are sorry that was your experience. We understand that our coworkers work very hard, but it's very rewarding, certainly not boring, the shifts go by incredibly fast, and they have fun with their coworkers in the process! If you believe that there is something that should be looked into please contact our Human Resources team at (608) 793-600.

Explore other reviews about Kwik Trip

5.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong collaborative culture - Team members are supportive, approachable, and willing to share knowledge across functions.

Cons

Seeking more flexibility and consistency for scheduling time to work.

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Kwik Trip Response
1w
Thank you for the sweet review! Kwik Trip would not be the same without our amazing coworkers like you. Have a great day!
1.0
Mar 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a few really great departments within IT that are staffed with kind people. You get a one time stipend of $300 for at home office equipment. There are flex weeks, where you get a half day on Friday. You must still work 40 hours though. There is additional pay for on call work. Documentation is actually very helpful and most people are happy to answer questions.

Cons

The pay is well under the industry standard (despite what they say) and the IT department has high turnover as a result. Many departments with less schooling requirments make far more than IT workers with a college degree (or 2!). Benefits are very horrible: this includes PTO, health care, and outside training opportunities. Drama is rampant here and creates a toxic environment. There are next to no technical questions during the recruiting process, thus there are many underqualified workers in an already understaffed team. There is “productivity tracking” software installed on the computers and management tracks how long you were away from your computer. If you are on a OPT visa, be wary. There are many immigrants being taken advantage of as there is low pay and no opportunity for sponsorship. The company is happy to spend lots for consultants but are unwilling to give promotions or decent wage increases. Many IT workers are hourly to save money. Hourly employees receive 5 less PTO days than salaried coworkers. If you choose to work here, be prepared for it to seriously effect your mental health.

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Kwik Trip Response
2mo
Thank you for leaving us a review. We are disappointed to hear about your experience. If you would like to talk about a specific concern, feel free to reach out to our HR department at 608-793-6000.
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