Had nightmares every night until I got out - Associate Lovesac Employee Review

1.0
Feb 4, 2016
Recommend
CEO approval
Business Outlook

Pros

The office location is a huge perk: right in the middle of downtown Stamford. Being attached to the mall means being able to run errands no matter the weather. Also pretty much all non-managerial employees are easy to work with, smart, and friendly, with good insights and ideas.

Cons

Benefits- Medical benefits are the most expensive I've ever had with the worst plans (high copays, high deductibles). No 401K. Only 6 paid holidays a year (when asked about this, the CMO completely dismissed this as an issue and said "use your PTO if you want a holiday off."). Office is open even when the building is closed. Instead of bonuses one year, they gave everybody a Sac that otherwise would have been thrown out cause it was a return. So basically, Merry Christmas, here's a piece of garbage, but it was touted as the best possible gift and we should all be jumping for joy and grateful cause most of us can't afford our own products without steep discounts. No structure for bonuses or raises. CEO- Completely out of touch with the average employee. Thinks everything will go viral so makes everyone scramble to get dumb ideas out the door that always fail. Is responsible for delaying creative on a frequent basis. Oversteps product development. Oversteps pretty much everything. His idea of building a culture is blasting horrible music throughout the office (but if you look around about 90% of the office is wearing headphones to block it out; maybe 5 people actually enjoy it) and wasting money on Lovesac-branded clothing so we can all be his walking advertisements. The general consensus from every single person is if he spent $80 each on jackets, we'd all rather have the $80. Touts "family first" and the "Lovesac family" but in the same breath will tell us he'll never stop mass emailing on the weekends or asking everyone to go our stores and help out on our days off. Encourages us to submit questions and concerns via an anonymous survey, but every single answer is dismissive ("Can we send less mass emails?" "NO!" "Are you going to do anything about the high turnover?" "NO! GET OFF MY SPACESHIP! IF YOU DON'T WANT TO GO TO THE MOON WITH ME I DON'T WANT YOU HERE!" "Can we get more paid holidays?" "NO! SUCK IT!" "Are we getting raises/bonuses?" "[strings together a bunch of meaningless crap that's all basically lies that amounts to...] NO!" Wants to force everyone to work in our stores and read books on our days off (take note: this is our jobs, not our lives. You can't control what we do outside the office). Upper management- With very few exceptions, they're all greedy, abusive, condescending, and are quick to place all the blame for their poor decisions on everyone else. Most are ridiculously young and lack experience yet act like they're high and mighty and know everything (newsflash: you don't. And we all see right through it). Most act as if they're better than everyone else. Serious information-hoarding and secrecy. A lot act as if knowing something that others don't gives them power. Marketing- The worst of the worst. The entire team needs to fired. Egotistical and pompous. Think they're better than everyone else. Comes up with one great idea once, has success, and then repeats it over and over and over cause they can't think of anything else. Is hated amongst just about everyone. Don't work well with others. Needs to be knocked off their pedestal. Unrealistic expectations of how long it takes to turn something around. No empathy for anyone else or any other teams. Will not take "no" for an answer from anyone. Thinks they're above the rules. HR- Completely useless. They kept firing the HR directors cause they didn't want to be told what they could and couldn't do. And the current HR person is best friends with some people and it's gotten out they blab confidential information. Not at all trustworthy. And when you do have a serious problem, the general consensus is to not bother going to HR cause unless it's benefit related, they don't have the power to actually fix anything. If you're loud enough and have too many issues, they'll find a way to let you go or encourage you to leave. Collaboration- Barely exists. Some teams get along well, others are in a constant state of battle that's both uncomfortable to be around and completely unproductive. Instead of talking with each other, most teams talk at each other. Office- Lights were strung up once for a party and never taken down. Half the bulbs are now burned out. There's a random disco ball hanging up at all times (newsflash: that isn't "cool culture." It's tacky). Boxes and piles of stuff everywhere. Basically, the place always looks like the day after a party, yet so many tout how beautiful the space is. It's not (but it could be if they'd clean it up).

Explore other reviews about Lovesac

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training Free time Good culture

Cons

Slow days depending on store

3.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Generous PTO for Full-Time employees - Great product that customers testify about for years after they purchase - Solid benefits package for Full-Time employees - Flexible Scheduling - Simple job with ample downtime; great first gig for students or anyone looking to start in sales

Cons

- Not a lot of customers during the weekdays, so time can pass by extra slowly; depends on store location. - Very limited opportunities to move up for Part-Time and Full-Time Associates as Assistant Manager positions have been eliminated for most stores (unless considered a high volume location). - No commission earned on high $ value product, but are still expected to sell like you are -- as each person has a sales goal to meet. Additional payout incentives are based on store performance only, it doesn't matter if you're killing it at the individual level. - Pay depending on position. Full-Time Associate sometimes being paid the same as a part-time employee. - Fulfillment team and delivery partners create unnecessary chaos, which lead to irate customers that take frustration out on store reps.

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