Great company, but... - Operations Assistant Store Manager Marshalls Employee Review

3.0
Sep 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, full benefits program

Cons

Beyond the initial 5 week training, few opportunities exist for further formal training, unless at SM level. Standard requests met with: Look it up in E-Library. There are few opportunities to participate in or provide input to merchandising or operational decisions. It's the Marshalls Way: deliver the programs, and everything is a program. At Leadership Conference this year, managers told: If we wanted you to think, we'd pay you more! There is NO passion for the merchandise. Store is open floor plan. Often missing basics and trends...'that's just off price retail'. Payroll inadequate to fully staff floor and programs. Programs devour most of the payroll. Service level...Store environment...Not priority. Get it in...Get it out...Ring it up... Serious disconnect between senior leadership and store level. Carol...Ernie...Amy! Get out of your offices! Talk to your people! Find out what's really happening in your stores!!! Unfiltered by district managers, regional managers, zone managers!

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Pros

Easy job on a day to day basis

Cons

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3.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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