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Michigan State University Federal Credit Union

Engaged Employer

Toxic culture and poor management overshadow great coworkers - Loan Officer Michigan State University Federal Credit Union Employee Review

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are some of the best people I’ve ever met.

Cons

When I started here, I legitimately loved this place and would recommend people to come work here as well. That was years ago. Now I would not recommend it to my worst enemy. This place has completely 180 It’s culture and has changed into being one of the worst places I’ve ever worked. There is no support, management can’t stand constructive feedback, no one listens when employees say they are burnt out. Instead all upper and middle management does is sit in their offices fake smiling and gaslighting employees every day by saying we just aren’t working hard. Branches in particular are suffering. They are constantly sending employees to other branches when staffing is already at critical lows which affects employees and members alike by increasing wait times with no moment to decompress all day for workers to just be glared at and treated badly by our once wonderful membership base because they are being directly targeted to systemically be discouraged from stepping foot in a branch. Somehow management is not understanding that we are all able with communicate to each other when we do visit other branches. Every single branch employee is having the same experience. We are extremely underpaid, under appreciated, and truly feel as though they are trying to chase us out so they don’t have to fund branches anymore. The plot has been lost that there would be no MSUFCU without the branches. The stats don’t lie. Every time a branch is built our membership grows and loyalty increases. It’s because of the EMPLOYEES, not the “brand”. Stop lecturing us about “hospitality”. That’s a stupid buzz word. If you are considering working for MSUFCU-don’t. Unless you are going to be in a VP or CEO position it will require you to burn yourself out into nothing with only criticism and silencing of why you feel that way to begin with. At least half of my branch is currently applying OUTSIDE the CU.

Explore other reviews about Michigan State University Federal Credit Union

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at MSUFCU has been an incredibly rewarding experience. The work is fast-paced, innovative, and always evolving which keeps every day exciting. Leadership is forward thinking and truly invests in employees through AMAZING benefits, education and growth opportunities, and a strong focus on work-life balance. Having an onsite cafe at the headquarters, a workout facility and coworkers who genuinely feel like family make it an even better place to work. I hope to retire from here as it's the best job that I've had.

Cons

fast-paced with new projects all the time

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Michigan State University Federal Credit Union Response
6d
Thank you for taking the time to share your feedback. We’re pleased to hear that our benefits have been a positive part of your experience. As we continue to grow and evolve with industry trends, we remain committed to keeping each day engaging and rewarding for you. We value your perspective and encourage you to continue sharing your thoughts. Your feedback helps us identify opportunities to improve and enhance both the employee and member experience.
1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You will meet some great co-workers and friends, they do generally employ good people.

Cons

You will meet wonderful human beings but this company will take advantage of you and their kindness in every single way you can possibly imagine. They do not care about their people, on a simple fundamental level. I went through a very difficult experience here (in short, I was sexually assaulted by a fellow employee at a company event) and they never did a single thing to support me, and instead blamed me for it for a very long time. Years later, I tried to hold them accountable for their part in what happened to me, and instead, they let me go for being “difficult”. Truly, my near 5 year experience at this company was traumatic, and I actively encourage loved ones to not seek MSUFCU out as an employer or lender. I have never trusted a company less. MSUFCU wants you to be a robot, and come in and hit impossible metrics, day in and day out. Have any other experience other than “I love the credit union”, then get out.

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Michigan State University Federal Credit Union Response
2w
We are truly sorry to hear how deeply negative your time with MSUFCU felt. We are committed to fostering a workplace where employees feel safe, respected, and supported. Concerns like what you shared are taken extremely seriously, and we work to address them with care, confidentiality, and thoroughness. While we cannot comment on specific situations, we want to emphasize we are committed to continuously learning and improving our practices in how we support our employees. We wish you all the best moving forward.
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