Michigan State University Federal Credit Union reviews

During my time with the company, I experienced two major personal life events that significantly impacted my mental and emotional well-being. When I was hired, the culture was presented as supportive and welcoming, but that was not my experience when I needed understanding the most. Although I continued to meet performance metrics in several areas, I struggled with focus and made mistakes during an extremely difficult period in my life. Rather than offering meaningful support, guidance, or resources to help me recover and improve, the decision was ultimately made to terminate my employment. What disappointed me most was the lack of compassion and communication from leadership and my team throughout that process. I was open about what I was dealing with, yet I often felt isolated instead of supported. Employees facing difficult personal circumstances deserve accountability and feedback, but they also deserve empathy and an opportunity to succeed.

When I started here, I legitimately loved this place and would recommend people to come work here as well. That was years ago. Now I would not recommend it to my worst enemy. This place has completely 180 It’s culture and has changed into being one of the worst places I’ve ever worked. There is no support, management can’t stand constructive feedback, no one listens when employees say they are burnt out. Instead all upper and middle management does is sit in their offices fake smiling and gaslighting employees every day by saying we just aren’t working hard. Branches in particular are suffering. They are constantly sending employees to other branches when staffing is already at critical lows which affects employees and members alike by increasing wait times with no moment to decompress all day for workers to just be glared at and treated badly by our once wonderful membership base because they are being directly targeted to systemically be discouraged from stepping foot in a branch. Somehow management is not understanding that we are all able with communicate to each other when we do visit other branches. Every single branch employee is having the same experience. We are extremely underpaid, under appreciated, and truly feel as though they are trying to chase us out so they don’t have to fund branches anymore. The plot has been lost that there would be no MSUFCU without the branches. The stats don’t lie. Every time a branch is built our membership grows and loyalty increases. It’s because of the EMPLOYEES, not the “brand”. Stop lecturing us about “hospitality”. That’s a stupid buzz word. If you are considering working for MSUFCU-don’t. Unless you are going to be in a VP or CEO position it will require you to burn yourself out into nothing with only criticism and silencing of why you feel that way to begin with. At least half of my branch is currently applying OUTSIDE the CU.