Supportive training and team, but challenging patient interactions - Customer Service Representative Novant Health Employee Review

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The support and training provided plus my team mates and supervisor

Cons

The way that some of the patients speak to us

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Novant Health Response
2w
Thank you for sharing your experience and for your years of service. We’re glad to hear the training, support, and teamwork have made a positive impact throughout your time with us. We also appreciate the important work you do supporting our patients, especially during difficult conversations and challenging interactions. Thank you for the professionalism, compassion, and care you bring to every interaction.

Explore other reviews about Novant Health

5.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork, solid MD team.

Cons

Lack of resources on site

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Novant Health Response
4mo
Thank you for sharing your experience. We’re glad to hear that the teamwork and strong physician support have made a positive difference in your role. We also appreciate your feedback about on-site resources, as insights like yours help inform ongoing efforts to better support our teams. Thank you for the remarkable care you provide to our patients every day.
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Novant Health has great benefits, management, employee discounts, opportunities, and growth!

Cons

It is a corporate company so it does come with the cons of corporate decisions NOT management.

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