Honestly a Joke - Outreach Associate Oak Street Health Employee Review

1.0
Jul 8, 2016
Recommend
CEO approval
Business Outlook

Pros

None if you work in Outreach. Perhaps the care teams have it better. Don't believe the fake positive reviews (which, to be honest, are so obviously fake that it hurts. Most of them use the same wording/formatting). Referring to Oak Street Health as "fast paced" is missing the point. The reason it feels "fast-paced" is because there is a severe lack or organization and communication within the company.

Cons

What I will say has already been stated in other negative reviews, but I don't think that makes it any less important. If anything, it just means that none of the issues are being addressed. Outreach Associates make very little money, frequently work nights/weekends (and are not paid hourly, so thus aren't compensated for the extra work), are pressured into lying to and/or manipulating prospective patients, are subjected to constant rule/regulation changes, are regularly sent to events in dangerous neighborhoods, the list goes on and on... Now, a job with all of those potential concerns could be made better in a structured, consistent environment in combination with strong managerial support. This, however, is essentially nonexistent in OSH. The company is ridiculously political. I had a basic job at a restaurant in college, and it was a FAR better atmosphere than I was exposed to at an Oak Street Health clinic. Backstabbing, deceit, and favoritism run rampant. Immature behavior, such as brown nosing your boss and talking behind coworkers backs, will get you rewarded. Some people are able to do whatever they please, whereas others are ostracized. Perpetuating these ideals creates a very awkward and uncomfortable ambience within the clinics. You never know who to trust, because everyone seems to be looking out only for themselves. Management/Corporate is composed of people who predominantly lack backgrounds in science/medicine. Almost everyone is from a business/sales field. No matter what they say, I don't legitimately believe that Oak Street cares about it's patients. It's all about money, nothing more.

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5.0
May 6, 2026
Recommend
CEO approval
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Pros

Flexible, bonus structure, enterprise development opportunities

Cons

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2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Can be great when you are not hounded for management metrics

Cons

There is always a new excel spreadsheet to add to the list that is a “priority” that you’re hounded to call and update everyday despite having to deal with in person patients, walk ins, carereqs and calls. We are continually reminded to keep calling patients who wish to not be part of OSH despite not being seen for a while leaving us open to verbal abuse over the phone and in person. It is very metric based and VIP/Serious tiers are pushed out to be seen on a monthly basis and when not scheduled per cadence despite availability being poor we are scorned by management expecting to make miracles. You never truly work 8hours it is more like 8.5 to 9 hours especially when closing. It at times feels like there is someone that has to take the blame for OSH flawed system and unfortunately being a welcome coordinator it feels like management finds it easiest to blame WCs for that.

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