Oak Street Health reviews

Every single 1-Star review here is 100% true and represents exactly how I feel about this company and how it’s run. Beware, all the 1-2 sentence 5-star reviews are fake and posted by HR. Oak Street Health bases it’s financial model on managed care. The Managed care push that they’ve been rolling out is simply unethical and doesn’t make sense for the majority of their patients. The fact that a lot of clinics are going to be managed care only means that many more seniors are going to be forced to sign up for managed care just to make the founders richer. This company prides itself on serving low-income communities, the majority of which population is on Medicare and Medicaid. It makes ZERO sense for those people to be on managed care plans (which limits their options even further). Nepotism and favoritism run rampant in this company. It doesn’t matter if you’re doing an amazing job, going above and beyond or working overtime to make sure your work is done on time and of good quality. If you’re not friends/family with the higher management or any senior employees, you’re never going to get anywhere. This company doesn’t value loyalty or decency in their employees. You’re just another number for them like the patients the outreach brings in to the clinics every day. THEY DO NOT CARE. To succeed here you have to play their games of corporate politics, be fake and do unethical things. People, that never worked a day in their life in a clinical setting and have no idea how clinics operate, are given practice manager positions and the PRMs/welcome coordinators/clinic operation specialists have to train them on how to do the job. Doctors are constantly overworked. NPs/PAs are treated terribly. New patients are valued over existing patients. As far as my personal experience goes, I felt mistreated and discriminated against on many occasions. If you don’t have an MBA degree from Harvard or Yale, you’re not a deserving human being in their eyes. Please do not work here, even if you’re desperate for a job. This place is not worth it. I’m very sad that I’ve wasted a few years of my precious life working for a company like Oak Street Health.

What I will say has already been stated in other negative reviews, but I don't think that makes it any less important. If anything, it just means that none of the issues are being addressed. Outreach Associates make very little money, frequently work nights/weekends (and are not paid hourly, so thus aren't compensated for the extra work), are pressured into lying to and/or manipulating prospective patients, are subjected to constant rule/regulation changes, are regularly sent to events in dangerous neighborhoods, the list goes on and on... Now, a job with all of those potential concerns could be made better in a structured, consistent environment in combination with strong managerial support. This, however, is essentially nonexistent in OSH. The company is ridiculously political. I had a basic job at a restaurant in college, and it was a FAR better atmosphere than I was exposed to at an Oak Street Health clinic. Backstabbing, deceit, and favoritism run rampant. Immature behavior, such as brown nosing your boss and talking behind coworkers backs, will get you rewarded. Some people are able to do whatever they please, whereas others are ostracized. Perpetuating these ideals creates a very awkward and uncomfortable ambience within the clinics. You never know who to trust, because everyone seems to be looking out only for themselves. Management/Corporate is composed of people who predominantly lack backgrounds in science/medicine. Almost everyone is from a business/sales field. No matter what they say, I don't legitimately believe that Oak Street cares about it's patients. It's all about money, nothing more.