Headquarters Office - Toxic Environment - Corporate Office Omni Hotels Employee Review

1.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

The headquarters office space build-out was done exceptionally well. The hotels are quite nice and deliver exceptional customer service. It's amazing they do so well when behind the scenes the company is such a mess. It used not to be that way, but they have not faired well through the extensive growth.

Cons

Poor leadership, discriminatory hiring practices, prejudice against anyone that doesn't fit their narrow view of people (I did fit the mold, or I wouldn't have gotten the job). They have extremely high turnover, and it's not due to a strong labor market. Before interviewing there or accepting an offer, ask several third party recruiters for their opinions. Most won't send candidates there because the employees don't stay. Most of the people I worked with at the headquarters office were interviewing to get away from such a toxic environment. Archaic HR policies including the time off policy. It's due to having an individual owner which I totally understand. Senior management should respect that too, but even they circumvent the policies and make side deals with employees on time off. Omni doesn't make adequate investments in equipment and technology, then they squeeze employees beyond what is feasible given the infrastructure limitations.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Room for advancement

Cons

I like working for the company

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The property offers excellent amenities that enhance the overall guest experience. The HR team is approachable and supportive, contributing to a positive work environment. There are great transfer opportunities available for career growth within the organization. The guest recognition survey is a great tool for acknowledging exceptional service, and front desk management is consistently supportive and engaged.

Cons

Multiple agents have reported that they did not receive or received little training before actually working a full shift independently. The week-to-week scheduling structure makes it challenging to plan personal appointments and errands, as schedules are not provided far enough in advance. Group resumes do not clearly highlighted key details and important notes relevant to the front office team. A lot of pressure on the front desk for group arrivals and in house guests when important information is delayed to the team.

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