All of the positive reviews and awards that Phenom showcases all over is only because they badger their employees to fill out surveys until their heads spin. The whole operation is a scam from the fake culture they claim to have to the products that don't work. The problem stems from awful leadership. The VP level is a revolving door. Most leave on their own after they see how broken everything is. The C Suite could not be worse. They are in wildly over their heads with this and their only response is the tear down the whole employee base and tell them they don't work hard enough. Which couldn't be farther than the truth. Every department is stretched so thin that burn out is not a matter of if, but when. All post sale teams are drowning trying to make a broken product work. Don't compare yourselves to Spotify and Netflix those platforms actually do what they say.