Manager favoritism in the customer service department - Customer Service Rakuten Kobo Employee Review

It’s a good place to work

It’s Sometimes there’s short breaks

Free ebook every week, good benefits, free lunch every day if you’re in the office.

Extremely siloed to the point where people in the same team don’t even communicate. A lot of people that are hired are not fit for the role they are hired for. A lot of favortism, same people getting recognition over and over again even for mediocre work. They try to sell this image of being a friendly brand/company to work for but there is a good amount of hostility, cliques and politics within the org that make it difficult to navigate. Pay is not competitive.