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Randstad Enterprise

Engaged Employer

Atrocious HR Experience, Lousy Benefits - Copy Manager Randstad Enterprise Employee Review

2.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Their subsidiary, Cella, Inc., helped me get the job.

Cons

I know I'm just a contractor but their bare-bones benefits package was abysmal. Worse, their bumbling Human Resources Department ensured that I couldn't even access them because the zip code of my home address was wrongly entered and so the benefits information package mailed to me showed up late. While waiting for it to arrive, I tried to enroll, knowing that you have about a month to do so, but I couldn't get past the login screen because it required a zip code, which of course was wrong. (I confirmed that I correctly sent my information to my recruiter.) A rep assured me I could still enroll when I spoke to them. When I finally got my package and tried to enroll, I had missed the deadline. I contacted HR, who said in a misspelled, dismissive emailed reply that there was nothing they could do. The company's Workplace portal where you view paycheck etc information is so dated that the examples in their FAQs have Windows 95 screenshots (you know, with the gray background on their pop ups, etc). Apparently, it was built in 1998 or so and works as well as you think it would. This is a €7.363 billion company, by the way. All of their employee portals (time sheets, benefits, paycheck) are scattered across different URLs and brand names. In short, their HR department is a giant, useless disaster. Beware.

Explore other reviews about Randstad Enterprise

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of mobility and development opportunities for those who prove themselves

Cons

Health insurance is expensive compared to other companies I've worked at

4.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive manager. Collegial culture among the immediate team. Autonomy for setting one's own schedule and for coaching content and methods. Lots of mostly good supporting content. Monthly continuing education offerings. Peer-to-peer support and sharing via Google collaboration platform. The satisfaction of making a positive difference in client's (participant's) job search, i.e. fulfilling work.

Cons

1) Quality issues with the offshore job opportunity selection team and (less often) resume writers. As an outplacement coach we needed to stand behind the work of others that we didn't have close relationships with given the number of different team members on those teams and the business model. For two years the issues with offshore were raised to management but nothing improved--the bad quality was an accepted reality. 2) The business model is based on high-volume coaching that at times kept the coaching transactional and surface-level. Business success is based on minimizing coaching hours and resume writing hours per client. Can feel like a factory at times. 3) Chasing after disengaged clients. My guess is that a significant percentage of clients weren't fully bought into the coaching process because they weren't paying out of their own pocket rather their former employer was paying for service. But also had some super clients to work with that were very engaged. A mixed bag.

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