Pros
There are some genuine people who work here and make the job tolerable, but they are miserable like everyone else. The company has advanced technology (phone robots) to make the job of the operator easier.
Cons
Most of the reviews here are fake. When I was a new employee I was asked to write a positive review to boost the numbers, a tactic they use to suck in new applicants. They use social media to make it seem like a dream work environment, be warned that its nothing like this. Everything must kept perfect all the time- no jackets on the back of chairs, no loose papers on your desk, and I hope you like wearing a tie everyday. The leadership cares more about their political views than their people. There is high staff turnover. Employees are expendable and often let go over a single mistake. Don't expect any downtime on the phone, and be willing to wait until you get a pass approved to use the restroom.