Absolute Chaos - Stay Away - Anonymous employee RoadRunner Employee Review

1.0
Jan 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relaxed Dress Code Fun Employees

Cons

Going into a BDR role at RoadRunner I was excited for the opportunities I was promised to take an uncapped commission "As high as I wanted." Training lasted all of 2 days running through a crash course on Sales Force. No phone techniques, or strategies were taught. Commission structure was also a joke, you'll never make any money on commission here. Management is also a mess. No managerial training for these people, just former BDRs who excelled at booking meetings - then they constantly watch your every move, pull you aside, and take time away from your work day and prospecting time. Expect to dial over 100 times a day, you are pressured to have 70 "meaningful" phone calls per day, or else you are frowned upon. This takes valuable time away from important customers. Employee turnover is high, and I don't see that slowing down anytime soon if you are not working to their standards. The office environment is awful - music blaring throughout the office which is extremely distracting, profanities being shouted throughout the entire office, and people sprinting around the office trying to get a laugh. There are intimate relationships around the office between BDR management and employees which is unprofessional, distracting, and discouraging.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner. We consider all recommendations and feedback we receive. Wishing you the best of luck in all future endeavors. Sincerely, RoadRunner Recycling

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Pros

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Cons

Not too many cons. Good culture

4.0
May 9, 2026
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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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