Pros
As so many others have said, free coffee/tea and bagel Fridays are nice. The work environment is somewhat flexible. Dress code is lax, probably a bit too lax (see cons). There are some good people here, but probably accidentally.
Cons
Too much time is wasted checking check boxes. GoCheck and time sheets are so worthless in my position. I know when my work is getting done and so do my managers so why the need for the GoCheck website for me to be able to tell them, again, that my work is done? I have enough to do to ensure my clients are happy with my work. I don't want to have to make sure someone else's clients are happy as well. CMP (Client Monitoring Program) is a fundamentally good idea but I am not a call center representative that should be calling someone else's client; I have no idea who the client is or what kind of work gets done on their account so how is it a good idea to have me, and so many others who are in the same position, call someone else's client? If I am assigned a client for CMP, I am not introduced to the client or the SS&C group that works on the account; execution of the program is awful with no parameters. Many clients feel it's a waste of time and don't want to be bothered. If a particular group is not performing and keeping their client happy (or withholding that they're not happy from management), don't punish the rest of the company with yet another task. Do some active managing and make sure this doesn’t happen again. Your longevity at SS&C WILL NOT be appreciated. The CEO doesn't appear to care about your pay (as long as it remains lower than the industry average) or about you, no matter what those quarterly emails say. As long as he continues to get fistfuls of money and conquer the world by acquiring everything under the sun, he’s happy. If you’re not happy, he doesn’t care. People know this so they don't strive to do their best. Get some short-term experience from SS&C but never stop looking for something else in the meantime. The culture seems sloppy and directionless and you will suffer – the longer you stay the worse off you will be. Anyone who is good probably ends up here by accident and won’t stick around because they’re not “taken care of”. This leads to rampant turnover; when everyone is new, nothing is efficient; clients are not as happy and frequently ask why another person is leaving. The lax dress code is a plus and a minus. On the minus side, some people appear to just roll out of bed and come directly to work, almost as if they don't know they're supposed to be coming to work in a professional environment. Maybe they think they're going to the beach? With how some people are, one could assume they've had a major lapse in judgment. In-house software is terrible; it’s ridiculously slow and a productivity killer. Strange errors pop up that make no sense and the support folks sometimes can’t correct them. I can’t trust the way systems calculate certain things so I am forced to make sure things are correct by re-doing calculations on the side in Excel. It takes me three times as long to do something as it should because I can’t trust the software. I might as well just use Excel if the system can’t be trusted. There seems to be no development to fix the issues. Some issues have been ongoing for as long as I have worked here. The office is terribly noisy and an awful environment to work in day after day. There is zero privacy. If you are sociable by nature, it won’t be a problem but after a while, it just wears on you.