SS&C reviews

3.1

49% would recommend to a friend

(3,403 total reviews)
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Bill Stone

53% approve of CEO

42% positive business outlook

SS&C has an employee rating of 3.1 out of 5 stars, based on 3,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SS&C employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Lax dress code, OK commute, free parking, free coffee and tea, "bagel Fridays", generous time off policies, good short-term experience.

Cons

Any career benefits of working at SS&C disappear after a maximum of two years. If lucky, being promoted from staff to senior MIGHT happen but getting any higher than that will require years of extraordinary effort and aggravation that yield little to no benefit. Managers and directors rarely move on, leaving no openings higher than assistant manager. I promise that you will feel as worn down and defeated as I do once you realize that all that hard work has provided no benefit. You’ll still be sitting in the same “seat”, so to speak, and this will cause an overwhelming feeling that much time and effort has been fully wasted. You should keep in mind that this is not regular accounting. If too much time is spent here, it will be difficult to move on because the experience will not be easily transferable. I recommend waiting no more than three years before moving on, especially if the desire exists to work in a different type of accounting. You will likely see your managers coming into work late and leaving early as you are still sitting in your little cubicle, working away. Managers slink away when they feel like it’s time for them to go home, possibly thinking that won’t be noticed. They couldn’t be more wrong. If I need assistance on something, I am made to feel like a nuisance rather than getting the support that’s needed to get the job done on time. I avoid my manager because of the confrontational responses I receive. Due to this, I seek help outside my group on the rare occasion that I need it. Like many places, there are many parts that must mesh perfectly for things to run smoothly. I find that many departments don’t work together and people can be downright belligerent, even though each department is supposed to provide support to those that surround it. I have never felt more frustrated because I feel that people are so apathetic and don’t want to do their jobs. I chalk that up to company culture, which does not reward good workers any better than poor workers. Most, if not all, work is done on a laptop. The systems that your machine connects to often break down, freeze up, or generate errors that are only meant to be understood by the people that programmed them. Crazy system problems will plague you and prevent you from getting your job done. And, as stated above, since other departments do not like to work well together, you should be fully prepared to have your help desk request ignored or even closed without having spoken to anyone or anything being done to correct the problem. There is a generous time off policy that can't be taken advantage of because you’ll feel there is too much work to do to take the time off. Coming back after taking time off is like coming into a disaster. There isn’t adequate staffing or cross-training in place so that your work can get done during your absence. However, failure to take your accrued time off means that it will be lost, with the exception of a maximum of three days, once the calendar year rolls over. This is a no-win situation and a source of great aggravation at SS&C. Fund Services recently moved to a new office space on the first floor. This is the least productive use of space I have ever seen. People can’t concentrate well because the entire office space is like a hallway with people constantly walking by. There is nothing to break up the traffic flow and also no privacy. Cubicle walls are also much too low. If you need to have a phone conversation with your client, the entire office can hear it. If you need to get up to go to the rest room, the entire office of 200+ people knows. If you receive a personal phone call, 200+ people know. Whoever thought this was a good idea should be fired immediately.

2.0
Sep 27, 2017

I Feel Myself Dying More Every Day

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As so many others have said, free coffee/tea and bagel Fridays are nice. The work environment is somewhat flexible. Dress code is lax, probably a bit too lax (see cons). There are some good people here, but probably accidentally.

Cons

Too much time is wasted checking check boxes. GoCheck and time sheets are so worthless in my position. I know when my work is getting done and so do my managers so why the need for the GoCheck website for me to be able to tell them, again, that my work is done? I have enough to do to ensure my clients are happy with my work. I don't want to have to make sure someone else's clients are happy as well. CMP (Client Monitoring Program) is a fundamentally good idea but I am not a call center representative that should be calling someone else's client; I have no idea who the client is or what kind of work gets done on their account so how is it a good idea to have me, and so many others who are in the same position, call someone else's client? If I am assigned a client for CMP, I am not introduced to the client or the SS&C group that works on the account; execution of the program is awful with no parameters. Many clients feel it's a waste of time and don't want to be bothered. If a particular group is not performing and keeping their client happy (or withholding that they're not happy from management), don't punish the rest of the company with yet another task. Do some active managing and make sure this doesn’t happen again. Your longevity at SS&C WILL NOT be appreciated. The CEO doesn't appear to care about your pay (as long as it remains lower than the industry average) or about you, no matter what those quarterly emails say. As long as he continues to get fistfuls of money and conquer the world by acquiring everything under the sun, he’s happy. If you’re not happy, he doesn’t care. People know this so they don't strive to do their best. Get some short-term experience from SS&C but never stop looking for something else in the meantime. The culture seems sloppy and directionless and you will suffer – the longer you stay the worse off you will be. Anyone who is good probably ends up here by accident and won’t stick around because they’re not “taken care of”. This leads to rampant turnover; when everyone is new, nothing is efficient; clients are not as happy and frequently ask why another person is leaving. The lax dress code is a plus and a minus. On the minus side, some people appear to just roll out of bed and come directly to work, almost as if they don't know they're supposed to be coming to work in a professional environment. Maybe they think they're going to the beach? With how some people are, one could assume they've had a major lapse in judgment. In-house software is terrible; it’s ridiculously slow and a productivity killer. Strange errors pop up that make no sense and the support folks sometimes can’t correct them. I can’t trust the way systems calculate certain things so I am forced to make sure things are correct by re-doing calculations on the side in Excel. It takes me three times as long to do something as it should because I can’t trust the software. I might as well just use Excel if the system can’t be trusted. There seems to be no development to fix the issues. Some issues have been ongoing for as long as I have worked here. The office is terribly noisy and an awful environment to work in day after day. There is zero privacy. If you are sociable by nature, it won’t be a problem but after a while, it just wears on you.

1.0
Mar 19, 2017

Beware of fake reviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None all those reviews about good work life balance/ good environment are fake

Cons

Toxic unhealthy environment. Mangers shift blames for their mistakes or incompetence to lower rank employees. There are plenty of managers who are truly unqualified to do their work. They lack experience and actual knowledge. They throw others under the bus just so they can come out clean of any situation. This company is rotten.

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