PAINFUL! - Customer Service Representative Sarnova Employee Review

Sarnova offers a collaborative work environment with talented and supportive colleagues. The company provides opportunities to learn different aspects of the healthcare distribution industry and work with customers who play a critical role in patient care. Leadership promotes a customer-focused culture, and employees who take initiative can find opportunities for growth.

Like many large organizations, processes can sometimes be complex. Communication between departments can occasionally be inconsistent, and priorities may shift as business needs evolve. Career advancement opportunities can vary by team and location, requiring employees to be proactive in seeking development and new challenges.

Good Retirement Match, Great Co-workers, Great customers in a rewarding market. Great opportunity to experience the dark side of corporate sales, so that you can fully appreciate the great job in your future. The bond and networking among former employees is second to none. Former employees are helping each other daily and it is amazing to experience.

A very rapid shift from a rewarding customer focused approach, to what has become purely a corporate profit driven model. Account Manager are pushed to sell without regard for ethics or morals. The quest to make more money is all consuming across the management group. Their private label "Curaplex" brand has several substandard product offerings wrought with quality issues. Although many Account Managers have reported issues with this product line, the Leadership continues to downplay, mask, and outright cover the problems. This private label brand carries the highest profit margins across the entire product offering, so it's pretty easy to see their motivation to push these products, regardless of quality. They actually pay the Sales Staff extra commission to sell it, a tool to further discourage the reporting of issues and concerns. The turnover remains high, even with solid pay. Numerous employees continue to search for a way out, only bound to them by a very challenging job market.