Stressful - Customer Service Representative (CSR) Senture Employee Review

2.0
Mar 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay if you live in a low income area. Your able to work from home and they provide equipment.

Cons

Unprepared during training for job your actually doing. Horrible micro-managing. It is so bad they micro-manage everything. They have a point system for everything including attendance. You miss your pointed. They don't take dr notes for absences either. You miss to many time for illness or family reasons you can be fired. If you don't like being cursed, yelled at, blamed for all the caller's issues, this job isn't for you. Because people do not know how to act like a decent human with manners. Lastly the benefits are atrocious. You'll pay close to $600 a month for health insurance for you as an individual and the policy covers nothing. Honestly I have only stayed as long as ai have because there just isn't anything else to make the pay it offers in our area.

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Senture Response
6d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.

Explore other reviews about Senture

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working at Senture. The culture here truly stands out — leadership is engaged, employees are valued, and there is a strong focus on recognition and appreciation. Senture consistently performs at a high level as a contact center, and that excellence is reflected in both operations and employee morale. The atmosphere is fun, supportive, and motivating. There are activities and events throughout the year that genuinely make people feel appreciated, including Halloween trunk-or-treats, Thanksgiving turkey giveaways, holiday parties, and other team celebrations. Beyond the workplace, Senture is deeply involved in the community through initiatives like toy drives, back-to-school drives, and partnerships with organizations such as Make-A-Wish. Overall, Senture is a great place to work with a strong culture, meaningful recognition programs, and a genuine commitment to both employees and the community.

Cons

Great culture and leadership Strong rewards and recognition programs Top-performing contact center Fun and engaging work environment Year-round employee activities and events Strong community involvement and giving

1
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Senture Response
4mo
Thank you so much for taking the time to share your positive experience! We’re thrilled to know our efforts are making a meaningful impact. Your feedback motivates us to continue raising the bar and creating an environment where our teams can thrive.
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay Good overtime when it’s offered

Cons

Hours cut Gives a lot of mto Tier 4 is not supposed to get mto but if stars are low you still get mto They hold you accountable for things even out of your hands You have to take blame for everything even if it isn’t your department or they aren’t calling about you

2
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