Does Senture pay their employees well?

According to anonymously submitted Glassdoor reviews, Senture employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Senture. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Senture?

56% of Senture employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Senture 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (94) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (6) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 47 reviews)); "Good pay sometimes, work from home" ((in 39 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 13 reviews)); "Great coworkers" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 15 reviews)); "Insurance is expensive" ((in 8 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "Hard to advance they play favorites" ((in 5 reviews))

What are employees saying about Senture layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Senture layoffs and their outlook for job security at Senture in 2026.

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Senture

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3.3

56% would recommend to a friend

(327 total reviews)

Michelle Paiz

Not enough data to show CEO approval

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Senture has an employee rating of 3.3 out of 5 stars, based on 327 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Senture employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

327 reviews

1.0

Jun 9, 2026

Work from home but high stress and rigid schedule

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home & Opportunity to learn healthcare systems and insurance processes.

Cons

It’s Constant queue changes & reassignments, Back to back calls with little recovery time, High stress & heavy focus on metrics, Frequent schedule and staffing changes, NO flexibility for bathroom breaks (it has to be unpaid) or limited medical breaks, Employees can feel held accountable for issues outside their control, Mental health can suffer due to workload and high call volume, Not enough time between calls to fully document and reset. It’s a Very High Stress Environment

2.0

Jun 8, 2026

Great pay but accountability issues and hours cut

Trainer customer services department

Recommend

CEO approval

Business Outlook

Pros

Great pay Good overtime when it’s offered

Cons

Hours cut Gives a lot of mto Tier 4 is not supposed to get mto but if stars are low you still get mto They hold you accountable for things even out of your hands You have to take blame for everything even if it isn’t your department or they aren’t calling about you

3.0

May 21, 2026

Nice work-from-home setup but limited promotion opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home is nice

Cons

There is not much room for promotions

Senture Response

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

Viewing 1 - 3 of 327 Reviews

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Customer Service Agent

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Member Engagement Coordinator

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Work from home but high stress and rigid schedule

Great pay but accountability issues and hours cut

Nice work-from-home setup but limited promotion opportunities

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