SimplrFlex

3.0

Jan 9, 2019

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy to do from home, some tickets are resolved quickly and easily, fun to do if you enjoy customer service

Cons

Sometimes you can be logged in for a full day and get 1-3 tickets. Pay is very low, 1.50 per ticket that you resolve. If you spend two days going back and forth with a customer and then the ticket has to be escalated you get absolutely nothing. This has been happening a lot lately, where customers are being sent the wrong items and we are required to ask them for photos of the items before we can escalate the tickets, but as soon as we verify they got the wrong item- we have to escalate. So essentially you do all the leg work and don't get paid for it. A majority of the companies you represent have bad return policies or send bad products, so you deal with a lot of unhappy people. Or some of the companies have no info available for you, so you may spend an hour looking for an answer, then have to reach out for help and still have to escalate the ticket resulting in getting paid nothing.

SimplrFlex Response

I greatly appreciate you taking the time to provide us your feedback and for your assistance as an Expert. We truly wouldn't be the company we are today if it wasn't for each and every one of the Experts who provide customer service on our platform. There were two points you mentioned that I'd like to address. 1) If you find yourself logged into the platform for more than an hour or two only to receive 1-3 tickets, please reach out to us. Volume can fluctuate, but there should rarely, if ever, be points where you only receive 1-3 tickets in a day. We'd also be glad to review your stats and provide feedback on ways to increase the volume of tickets you receive. 2) We do our absolute best to provide our Experts the same world-class service that our Experts provide to their customers. We have a team of specialists available via live chat for 12-22 hours each day, 7 days per week. We're always glad to help however we can; just reach out. If you have other suggestions on ways we can better support our Experts, please reach out or provide your feedback anonymously here: http://s.simplrflex.com/FEEDBACK We genuinely do care about our Experts, and we strive to do everything we can to make them successful. Thanks again for your valuable feedback and for being an Expert! All the best, Adam

You do a lot of work for free. - Anonymous employee SimplrFlex Employee Review

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