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      SimplrFlex

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      SimplrFlex reviews

      3.4

      53% would recommend to a friend

      (184 total reviews)
      avatar

      Samantha Frost

      23% approve of CEO

      51% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.3

      Diversity & inclusion

      3.2

      Culture & values

      3.0

      Senior management

      2.8

      Career opportunities

      2.7

      Compensation and benefits

      SimplrFlex has an employee rating of 3.4 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SimplrFlex employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      184 reviews
      2.0
      May 12, 2019

      It was good... until it wasn't...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home. You can make as little or as much as you want to make.

      Cons

      You do a lot of work on tickets that a lot of times you do not get paid for. You also have a employee review number. This is not necessarily a good thing because no other job gig or otherwise has non-qualified non-employee persons judging whether or not another non-employee is worth keeping around. They will send you emails about a number being low and tell you that you are at risk of being deactivated when their clients unfortunately are not the cream of the crop and have a lot of issues with their own processes and relay those same issues to the platform and that somehow is reflected on you like it is your fault. There is literally nothing we can do if a customer is not happy about being told no they can't do something or no we can't do something. Or if the company has consistently given them broken or not in the same condition item that they purchased and the customer is agitated already. Or if they have issues in delivery and have people angry on social media and elsewhere about it because they failed to live up to their promises that is not something we can help since we are not shipping. When you go to check your numbers they quote it is consistently higher then they say it is and that makes for a very confusing time. I think there is a lot of disorganization from both the people running the platform as well as the clients. You cannot provide the best customer service experience without all the information available or policies that change and they do not consistently notify you of those changes but will write you a slightly nasty letter or message about what they feel you did wrong. Or agree with the customer and don't have a good explanation as to why they feel that way that other people with an objective opinion do not quite understand either.

      avatar
      SimplrFlex Response
      7y
      Hi there! Thank you for being one of our valued Experts and for taking the time to provide your feedback. While we certainly understand it can be difficult taking feedback from others, in these cases, the feedback provided by your Peers is to help you improve. Your Peers understand the work that you do, the policies that you face, and the customers you support, so they can best provide feedback on the areas that you can improve. For your Customer Reviews, we're extremely diligent about ensuring that Experts only receive reviews on the service that they provide and the experience that they could control. For every review that an Expert receives, customers are asked to tell us why they chose the star-rating that they did. If it was something that the Expert could control, it counts towards your score. If it wasn't (poor policies, slow shipping, wrong products, etc.), then the review is not counted. This information is provided to Experts in several places including on your Dashboard, in our Help Center (http://s.simplrflex.com/ratings), and welcome messages sent to our Experts. Additionally, all Experts deal with the same policies, operational issues, and upset customers, but 93% of Experts are above the thresholds, which confirms that it is possible to help provide a great customer experience even when things don't go as planned. At the end of the day, the Customer Review policy is in place to help ensure we achieve our shared goal of providing world-class customer service. We try our best to offer our Experts as many resources as possible, but we're always here to help; just reach out. We want to see all of our Experts excel on the SimplrFlex platform. Thanks again for your feedback and for everything you do. Adam
      1.0
      Mar 17, 2023

      Unfair rules & regulations, canned responses from leads, used to be a great company until 2023 came

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work anywhere as long as you have an internet connection Friendly co-workers

      Cons

      Even if you have great CSAT reviews and accuracy, they will decrease your ticket volume just because you work fast. They will then tell you that YOU ARE CHERRY PICKING even if you never received an email or chat from the leads saying that you escalate tickets too much. Funny part is that, the person who received a chat from a lead that she was over-escalating tickets has a normal flow of tickets. Just because she has more than 5 minutes FRT or handling time. No help from the leads, you will receive a canned response. Eventually, you'll give up asking. Used to be a great company until 2023 came. Too many platform issues. I am not even sure if it is already resolved. They said that your reviews for accuracy will be 50. You have 50 reviews but your accuracy never reached 100%. They said that there are thumbs-down that you just can't see on the platform. Well, this is very weird. This was never the process when I started here.

      3.0
      Jan 9, 2019

      You do a lot of work for free.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to do from home, some tickets are resolved quickly and easily, fun to do if you enjoy customer service

      Cons

      Sometimes you can be logged in for a full day and get 1-3 tickets. Pay is very low, 1.50 per ticket that you resolve. If you spend two days going back and forth with a customer and then the ticket has to be escalated you get absolutely nothing. This has been happening a lot lately, where customers are being sent the wrong items and we are required to ask them for photos of the items before we can escalate the tickets, but as soon as we verify they got the wrong item- we have to escalate. So essentially you do all the leg work and don't get paid for it. A majority of the companies you represent have bad return policies or send bad products, so you deal with a lot of unhappy people. Or some of the companies have no info available for you, so you may spend an hour looking for an answer, then have to reach out for help and still have to escalate the ticket resulting in getting paid nothing.

      avatar
      SimplrFlex Response
      7y
      I greatly appreciate you taking the time to provide us your feedback and for your assistance as an Expert. We truly wouldn't be the company we are today if it wasn't for each and every one of the Experts who provide customer service on our platform. There were two points you mentioned that I'd like to address. 1) If you find yourself logged into the platform for more than an hour or two only to receive 1-3 tickets, please reach out to us. Volume can fluctuate, but there should rarely, if ever, be points where you only receive 1-3 tickets in a day. We'd also be glad to review your stats and provide feedback on ways to increase the volume of tickets you receive. 2) We do our absolute best to provide our Experts the same world-class service that our Experts provide to their customers. We have a team of specialists available via live chat for 12-22 hours each day, 7 days per week. We're always glad to help however we can; just reach out. If you have other suggestions on ways we can better support our Experts, please reach out or provide your feedback anonymously here: http://s.simplrflex.com/FEEDBACK We genuinely do care about our Experts, and we strive to do everything we can to make them successful. Thanks again for your valuable feedback and for being an Expert! All the best, Adam
      Viewing 1 - 3 of 184 Reviews
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      ReviewsSimplrFlex reviews

      Glassdoor has 463 SimplrFlex reviews submitted anonymously by SimplrFlex employees. Read employee reviews and ratings on Glassdoor to decide if SimplrFlex is right for you.